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Dell XPS 15 9550 Battery & Fans
I am starting having several problems with my XPS 15 9550 (late 2016). First of all, I am really surprised that Dell Customer Service does not exist anylonger as soon as you finish the warranty period. For top gamma laptop like this I would have expected more. In addition, I am in Italy and there is no physical in-store support, it's even more difficult to receive support from here. I have always had problems with fans and hyperventilation, but lately sometims it gets really hot that it can be even dangerous. Sometimes, the fans keep running even after I close it, and if I shut down it happens that it turns itself on again with max fans. Morover, battery life is ridicolous and now it's really become a problem, it clearly lost its laptop utility since it needs to be conncected to the charger all the time. Plus, I noticed my trackpad started swelling and it's more difficult to click on it. What can I do with it? Dell seems not to help (and they lost a client + will tell anybody not to buy from them). Of course before throwing a 2k device off I would like to find the best turnaround possible to keep using my laptop as long as I can. Let me know if you have the same problems and how you solved them. Cheers.
samos1111
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June 18th, 2019 03:00
DELL-Jesse L
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June 18th, 2019 04:00
davidemarciano,
Unfortunately, based on the service tag number, the warranty has expired. You can wait for a reply from other community members or contact the Dell Out of Warranty Support Team by clicking the link below.
https://dell.to/2MU3yWn
davidemarciano
2 Posts
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June 26th, 2019 01:00
It seems that this link is not bringing me anywhere. Is there an email address or something?
I find it quite absurd that even if my device is out of warranty (and probably with some factory issues I was not aware of) I can't receive proper support. I am trying to see if there is a Dell support center in Malaga, Spain (where I am currently working) to solve my issues.
P.S. I also have audio crackling issue from the right speaker... just to add to the list of things.
NotTooHappy2
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January 2nd, 2020 12:00
Battery swelling is a known fault causing the trackpad dysfunction. Dell had a program to send replacement batteries to all concerned for free. I have no idea how you would best contact them though.
The audio cracking from the right speaker is a blown speaker. I extended my warranty for one year and am currently on my third set of speakers.
There is a VRM over-heating issue with many XPS models. Google it and you'll find tons of information. There is a fix, which involves re-pasting the CPU and GPU and then adding a thermal bridge between the VRM chips and the aluminium base using layers of thermal conductive pad.
This laptop is a dog. I'll never buy Dell again.