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July 3rd, 2019 06:00

XPS 15-9560, won't turn on

Hello,

My XPS 15 laptop won't turn on. When I press the powder button, nothing happens (no fan spinning, monitor is off). There is not flashing lights anywhere on the laptop. The laptop is 2 years old. The laptop wasn't being used for 5 months previously but it was working fine before that.

Here are the steps I tried following this thread:

https://www.dell.com/community/XPS/XPS-15-Laptop-won-t-turn-on/td-p/5713338

1) Remove the bottom panel and disconnect the battery.

2) Hold down the power button for 20 second (excess power drain)

3) With battery disconnected, plug in AC adapter. Still no charging lights visible.

4) Reconnect the battery. Still no charging lights visible.

5) While holding down the power button, with the AC adapter and battery still connected, disconnect the battery terminal.

6) If nothing happens, repeat steps 3 to 5.

 

This didn't solve my issue. Any help would be greatly appreciated.

4 Operator

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20.1K Posts

July 3rd, 2019 07:00

Replace the cmos battery. See your manual for instructions. It is a coin cell battery available anywhere for less than $2 that keeps the bios in memory when the computer is turned off and unplugged. Since your computer was not used for months, that is probably why it won't boot.

 

 

4 Operator

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6.4K Posts

August 18th, 2019 10:00

According to your Dell XPS 15 (9570) Setup and Specifications / page 15: 

Coin cell model number ML 1220

https://www.dell.com/support/home/us/en/04/product-support/product/xps-15-9570-laptop/docs 

Capture.PNG

4 Posts

July 4th, 2019 02:00

Thanks for your reply, I'll try that and let you know if it works.

4 Posts

July 11th, 2019 06:00

It worked like a charm! Thanks a lot.

2 Posts

August 18th, 2019 10:00

Hi Mary. Not sure if you’ll still see this message but, I’m hoping you can offer me some assistance please. I too also have a no power problem on my XPS 15 9570 laptop and followed your instructions to replace the cmos battery but, now I’m stuck as I don’t know which one to order as a replacement There are different ones on eBay etc in different colours etc Please help

2 Posts

August 18th, 2019 11:00

Yes ML1220 but there are many different ones that come up in the search results on eBay. I am new to all of this and don’t know which one to get.

I found this one - https://www.ebay.com/itm/Dell-XPS-9550-Precision-5510-ML1220-CMOS-BIOS-Battery-2-Wire-Tested-Warranty/372648279166?epid=532310811&hash=item56c3917c7e:g:7~4AAOSwYFlcq64V

But it is second hand and I want a new one.

4 Posts

August 19th, 2019 02:00

I bought mine from Ebay UK

https://www.ebay.co.uk/itm/401741788623

 

It works well with my Dell XPS 15 laptop.

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