NEVER will I buy Dell/Alienware again!

I bought an Aurora R8 just over a month ago. Immediately, I noticed the fan noise was exceptionally loud. I spoke with Dell NUMEROUS times over the phone at which point a representative in Costa Rica did try to assist me. Eventually a service technician was sent to my home, unable to fix the problem. A second technician was sent to my home, replaced the motherboard and power supply fan. I had to also lead the second technician through most of the reassembly of the unit as he had no idea what to do. He left with no solution, only after breaking the clip holding the GPU in place. This resulted in a sagging GPU. I was then directed to send the computer in for repairs. Upon receiving the computer, the issue was not resolved at all. I contacted support again, requesting a refund. I was told I had owned the computer for 33 days, and the return policy was at 30, even though the fan issues had persisted for the entire time I owned the computer. The fan issue can be heard in an entire 1700 square foot two story house. When requesting my refund, I also asked if they would just give a discount and I would keep the computer and fix it locally (most likely with a front fan). I was told this was not an option.

Dell/Alienware was suppose to respond within 48 hours. At the 48 hour point, they had not responded with a decision on whether the product could be returned. I called Dell, and requested a manager. I was told that the representatives who make the decisions do not answer calls because they are higher level. This is BEYOND unacceptable. Never in my life have I left a negative review, but I would do all I could to stay away from Dell/Alienware products at this point. At the time of this review, I still do not have my issue resolved.