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XPS 8300 Keeps freezing, have to hard reset
My computer has froze three time today where the only way out is to hard reset.
Ive ran diagnostics in the bios menu and it detected no hardware problems.
In the event viewer i found three errors that occoured during the crashes: Schannel 36887.
Im using windows 7 and have a gtx 1050ti.
If you need more info please let me know
DELL-Jesse L
Moderator
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April 12th, 2018 08:00
Jay4726,
This error message indicates the computer received an SSL fatal alert message from the server ( It is not a bug in the Schannel or the application that uses Schannel). Sometimes is caused by the installation of third party web browser (other than Internet Explorer).
Click the link below for information on the Schannel 36887
MS14-066: Vulnerability in SChannel could allow remote code execution: November 11, 2014
Jay4726
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April 13th, 2018 00:00
I just had another freeze and in the event viewer there was nothing about Schannel.
There was event 41, Kernel power at 2:48:01 and an unexpected shutdown at 2:48:09 which might have been me hard resetting but no info on why the freeze happened in the first place.
Tesla1856
8 Wizard
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April 13th, 2018 15:00
Look for "red marked" errors in Reliability Monitor report.
There should be zero, so any listed needs attention.
Lockups without an error here (or BSOD or crash-report) is 90% of the time a hardware problem. ePSA is good but not 100% telling.
RoHe
10 Elder
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April 13th, 2018 15:00
Random freezes can be hard to figure out, especially to know if they're hardware or software...
You can start with hardware:
You'll probably have to use the PC for a while afterwards to see if the freezing has been fixed, but back up your personal files on external media ASAP, and save open files regularly while you're working so you don't lose data if the PC suddenly freezes again.
G and O Electronics
1 Message
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July 15th, 2019 08:00
Diagnostics froze during ram tests before reaching thorough test opportunities.
My 8300 runs the latest windows 10 home and I took out the 4 ram sticks. I put only 2 of the larger size ones in the white connector slots only. So far no lock up. (fingers crossed)
RoHe
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July 15th, 2019 10:00
@G and O Electronics If it doesn't freeze with just the 2 larger modules in the white slots, swap in the other two into those white slots.
If it freezes now, that suggests one of the smaller RAM modules failed. If no freezes, put the larger 2 modules into the black slots, leaving the smaller pair in the white slots. If it starts freezing again, that suggests a motherboard problem...