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Game lags when i plug in my laptop and runs fine on battery.
I have a inspiron 7572 bought 6 months ago I have faced an issue that game lags when I plug in my laptop and play but when I ran the same game on battery it ran fine I faced this issue recently.
U2CAMEB4ME
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August 4th, 2019 04:00
Welcome to the Dell Community @NotSoCool
First try updating:
Intel Dynamic Platform and Thermal Framework:
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=D4G6R&oscode=WT64A&productcode=inspiron-15-7572-laptop
If that does not help then try disconnecting the "Main" battery and then playing the game on AC only.
https://www.dell.com/support/manuals/us/en/04/inspiron-15-7572-laptop/inspiron-15-7572-servicemanual/procedure?guid=guid-194a1a52-5980-4fd4-b70a-27bbb52441dd&lang=en-us
Best regards,
U2
NotSoCool
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August 4th, 2019 04:00
U2CAMEB4ME
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August 4th, 2019 05:00
@NotSoCool
It requires loosening three captive screws and removing eight screws.
Dell Inspiron 15-7572 (P61F001) Bottom Base Removal and Installation:
https://www.parts-people.com/blog/2018/08/17/dell-inspiron-15-7572-p61f001-bottom-base-removal-and-installation/
Your system comes with a 3-cell “SMART” lithium-ion battery.
It communicates with the system using the "SMbus" to charge and discharge the battery.
If your battery is even at 90% it will constantly be requesting the CPU to charge the battery.
Which will slow the system down.
When the AC is not plugged in it does not send those same requests to the CPU.
That's why I asked for you to just "Disconnect" the battery and try running on the AC.
You do not need to replace all the screws until after testing.
Make sure In the Power Options under Select a power plan, choose High Performance.
Regards,
U2
NotSoCool
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August 4th, 2019 06:00
jphughan
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August 4th, 2019 07:00
NotSoCool
9 Posts
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August 4th, 2019 10:00
No it shows 65 Watt which is the rating on my charger and i think that the problem is with bios.
robert p
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August 5th, 2019 11:00
Hi NotSoCool,
Thanks for posting and for sending your service tag information. Apologies that your system is not performing as expected.
Your post doesn't indicate if you've been able to perform a systems diagnostics yet. Please run Dell SupportAssist or press F12 at startup, make a note of any error messages found and post back.
Here is information from the Dell knowledge base you may find helpful: How to Troubleshoot Slow Performance Issues
Let us know if that resolves your issue. Thanks.
NotSoCool
9 Posts
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August 9th, 2019 09:00
NotSoCool
9 Posts
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August 12th, 2019 02:00
DELL-Jesse L
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August 12th, 2019 05:00
NotSoCool,
Did you update the system to the latest bios here
Also, check and change the power plan in Power Options. Please type Settings onto [Cortana] search box, click System, Power & Sleep, Additional Power Settings and select Create A Power Plan.
For troubleshooting performance issues click here.
MH02DG4175
1 Message
0
July 10th, 2020 22:00
I am using a Inspiron 7586 and I have the same issue
Mathijs Slabbinck
1 Message
0
October 21st, 2020 11:00
I have the same issue with my alienware laptop.
APACHE353
1 Message
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December 11th, 2020 01:00
SAME ISSUE BRO GOT ANY SOLUTION
satyam
7 Posts
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June 2nd, 2021 11:00
same problem bro did you find any solution?
NothingGamerxD
1 Message
0
July 24th, 2022 08:00
Same I have no clue why.