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Problem with login redirection on https://sso.emc.com/sdell/
Hello, with my existing account also with a new one, I have problem to login to Dell support pages. It always stuck on "Configuring your account..." If you are not automatically redirected, Click here to continue The link points to
https://sso.emc.com/ and ends in the same page as loop.
YAM MT09
1 Message
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September 11th, 2019 00:00
Emily B
3 Posts
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September 16th, 2019 08:00
I'm glad I found this thread - been getting the run around from support for the last week..
The only work around that worked for me is to create a brand new account with an email address that was not previously registered with Dell. Now, I just have to figure out how to link the new account to our organization.
I will be sure to post back if a resolution is found.
grigorii86
1 Message
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September 24th, 2019 05:00
Exact same issue here. No access to our account a month already. Still no any solution?
wd60152
3 Posts
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September 24th, 2019 07:00
Same issue stuck on the "Configuring your account ..." screen. Has been like this for months. Luckily a co-worker has access but this is ridiculous. Shows the same 500 error everyone else shows.
UPDATE: It is definitely NOT my browser or browser settings. There is something associated with my specific account settings AT DellEMC! I asked my co-worker to log in to the support site ON MY WORKSTATION w/ DEFAULT BROWSER using his own credentials and it works like a champ!
gpareesi11
1 Message
0
September 25th, 2019 03:00
Same issue stuck on the "Configuring your account ..." screen.
I've try Safari, Firefox, Chrome on MAC, Windows Explorer Firefox and Chrome on Windows, exact same error.
Anyone find a solution ?
N_Clarify
1 Message
2
October 2nd, 2019 06:00
Here's the resolution:
Accounts appear to be "lite" users but need to be upgraded to "full".
From an internal investigation: "External users have to be Full Users and they also need to be affiliated to a company in order for the SSO verification to allow them into Dell’s resources, that is how this affects SSO."
To this end, to convert “lite” users to “full users” if you’re impacted by the previously observed SSO condition.
(email slightly obfuscated to reduce spam).
This has been tested and confirmed to work.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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October 3rd, 2019 08:00
Emily B, reset your Dell account password. Then proceed to instructions below.
All others proceed to instructions below.
Clear browser cache, cookies and saved passwords
1. Open the browser
2. Press Ctrl + Shift + Delete
3. If using the Chrome browser, go to Advanced tab, check all the check boxes. If using Internet Explorer browser, apart from Preserve Favorite website data check box, check all the check boxes
4. Hit the delete/clear button
For users who do not have Dell Account but need access to Dell applications, create a DELL account by registering at dell.com and then try to access https://education.emc.com
Mtexter
1 Rookie
1 Rookie
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205 Posts
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October 23rd, 2019 07:00
Just emailed. Thank you for this, I hope it works!
Belvendran
1 Rookie
1 Rookie
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14 Posts
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November 21st, 2019 08:00
I am also facing the same issue i am not able to login to https://education.dellemc.com.
Pls help how to resolve the issue to which mail ID i need to send to resolve this login issue
nycunitedlimo
2 Posts
0
June 23rd, 2020 05:00
Same problem here. Can't seem to find anyone who is able to solve this issue.