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XPS 8920, will not update to 1903
i have tried everything i can to get my xps 8920, i7 7th gen, upgraded to ssd. i have unplugged all usb, sd card and extra drive. i have tried the upgrade from iso, usb, cd. i have renamed inetsrv, tried rebuilding the bcd. i am about at my wits end. the ssd has over 900gb avail space. i enlarged the recovery partition. any help would be really appreciated.
thank you
RoHe
10 Elder
10 Elder
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44.3K Posts
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February 5th, 2020 11:00
Why are you trying to update to v1903 when the latest is v1909?
ISO vs USB vs CD...?? You use an ISO to create a USB or DVD, you can't use the ISO by itself. You need a bootable 16-GB USB stick or a bootable DVD. A CD is too small to hold the Windows update.
Tell us what happens when it "will not update to 1903". Error message or...?
Tell us what you've tried so we don't give instructions that haven't worked, and be sure to mention how you created the USB stick...
RoHe
10 Elder
10 Elder
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44.3K Posts
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February 5th, 2020 12:00
Error Code 0x80070005—also known as 'Access Denied' error—is related to Windows updates. It occurs when the system or user lacks the required files or permissions to change settings at the time of Windows update.
Before going any further, back up your personal files on external media ASAP and make sure you have the product keys for all installed apps (eg, MS Office, etc), to be safe!
Are you running BitLocker or other encryption software?
Scanned thoroughly for malware recently?
Are you logged in on an account that has Administrator privileges?
Have you tried disabling your anti-malware app?
cinhills123
15 Posts
0
February 5th, 2020 12:00
hi again.
i have not used bit locker.
i am running on an admin account, i only have admin acounts set up on my desktop.
i have run, and uninstalled antispyware, i have also tried upgrading with norton uninstalled.
i have made a complete backup recently.
thank you
cinhills123
15 Posts
0
February 5th, 2020 12:00
hi, sorry i wasn't clear.
i used the iso and created a usb, and a dvd, and a file on my desktop. i have tried to upgrade from all three and get the 0x80070005 error.
i have tried just about everything i have found on the internet to get this to go through.
i have done the sfc scannow, the dism repair, run update troubleshooter multiple times.
i have cleaned out the software folder.
just about out of anything else to try.
thanks for your reply
RoHe
10 Elder
10 Elder
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44.3K Posts
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February 5th, 2020 15:00
How are you running these attempts to update? Are you booting from the USB stick or from the DVD, or trying to do it inside Windows?
Connect the USB stick to the PC before powered on. Then power on and immediately press F12. Look for the option to boot from USB.
When it boots from the stick, follow the prompts to repair Windows. Be careful at each step because you only want to repair, not reinstall which will erase all your files and all apps that are installed...
cinhills123
15 Posts
0
February 5th, 2020 20:00
i will try this again and let you know.
cinhills123
15 Posts
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February 7th, 2020 13:00
i have started the computer using installation media, but the upgrade option says it is not available when starting computer with installation media.
when i click on the setup.exe file within file explorer, i get the same failure error when trying to upgrade.
thank you
RoHe
10 Elder
10 Elder
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44.3K Posts
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February 7th, 2020 18:00
You're not making this easy...
Have you tried resetting BIOS to factory defaults?
BTW:
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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February 8th, 2020 09:00
Go to the site below and download and run the setupdiag utility. It may give you a clue as to what is happening. Copy and Paste the results.. This will not work if you are upgrading from Win 7.. and we may need more files if the results are not clear..
https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag
cinhills123
15 Posts
0
February 8th, 2020 09:00
hi again, i am really not trying to be difficult.
i have reset my bios to default.
i changed the system battery, and have done the holding down of the power button.
i have unplugged all usb connections, and disconnected the sd card reader.
i uninstalled my anti-maleware software.
i only have the single ssd connected.
when i click on setup.exe on the usb, after going through the set up process, i get the windows 10 update has failed.
what could be blocking my system from completing the update?
thank you for the help
cinhills123
15 Posts
0
February 13th, 2020 09:00
did you see the setup logs?
Saltgrass
3 Apprentice
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4.3K Posts
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February 13th, 2020 10:00
If you are asking me, I have seen no links to any files..
speedstep
9 Legend
9 Legend
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47K Posts
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February 13th, 2020 10:00
1809 1903 1909 are the latest versions and they no longer fit on 4.7 gig dvd or FAT32 media.
For help with Windows Update issues in Windows 10, see
Troubleshoot problems updating Windows 10
https://support.microsoft.com/en-us/help/4089834/windows-10-troubleshoot-problems-updating?ocid=20SMC10164Windows10
Create a local user or administrator account in Windows 10.
Saltgrass
3 Apprentice
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4.3K Posts
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February 14th, 2020 08:00
You need to make the file available on your OneDrive or some other hosting service. The file is very large, for a text file.
cinhills123
15 Posts
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February 14th, 2020 08:00
https://1drv.ms/u/s!AkIfIRF73D8naurW-0Y_6zLYIGM?e=yKhJoo
sorry about not understanding how to do this.
the above is a link to the setup files, thanks again