Start a Conversation

Unsolved

J

3 Posts

1170

March 16th, 2020 18:00

Slow shipping

Why does it take over a month to ship?

Moderator

 • 

25.7K Posts

March 16th, 2020 18:00

Hi,

I'd like to know if you are available now to continue the conversation. In case you are occupied, can I put this session on hold and continue when you are back.

-Susanna

Moderator

 • 

25.7K Posts

March 16th, 2020 18:00

Hi,

Thank you for reaching out and I'm sorry to hear this.

Could you provide the order # and the registered owner's name via direct message? I'll have it checked to see what is casuing the delay.

-Susanna

Moderator

 • 

25.7K Posts

March 18th, 2020 01:00

Hi, 
I haven’t heard from you since our last conversation. 

Could you provide the order #, registered owner’s name via direct message,
I will check to see what went wrong with the shipping. Or can I take this issue as resolved?

-Susanna

3 Posts

March 22nd, 2020 11:00

3 Posts

March 22nd, 2020 13:00

 

 

Moderator

 • 

25.7K Posts

March 29th, 2020 02:00

Hi Jeremy,

Good day to you!

I've reviewed your and do see shipping label is created.
Once the delivery information is updated, I’ll write to you.

-Susanna

Moderator

 • 

25.7K Posts

April 1st, 2020 01:00

Hi Jeremy,

I've good news for you!

Your order is in transit and scheduled to arrive on 1st April.

Do let me know once you receive it.

-Susanna

Moderator

 • 

25.7K Posts

April 3rd, 2020 00:00

Congratulations! I see that the order has been delivered to you. In case you need any further help, you can always Private Message us.

 

- Jenniefer 

No Events found!

Top