46 Posts
2
26358
Bug: New XPS 13 9300 slow boot caused by intel INF errors
Hi,
I want to submit an issue to Dell that I believe is a driver/chipset INF issue that affects the 9300 lineup. I spoke with Intel on these issues and they confirmed that it will have to be dealt with by Dell.
The new XPS 13 (9300) takes about 50-60 seconds to boot Windows (while the dots are spinning). This issue persists even after reformatting/installing a fresh copy of Win10, installing/uninstalling all drivers, turning fastboot on/off, updating Bios to 1.0.7, etc.
It's likely the error is caused by thousands of driver errors, which is seen in the bootlog as:
BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor
The bootlog is 2,940 lines long, mostly comprised of these messages. Every other Dell laptop (XPS lineup, but not this year's model) that I've checked has a bootlog that is only a couple of hundred lines long.
How can this be submitted to Dell for them to look at? It's likely a driver issue. I contacted support and the representative was absolutely useless at understanding what I was trying to ask...
Can submit the full bootlog if needed.
Thank you!
korngtl15
67 Posts
0
July 29th, 2020 11:00
Can confirm new bios fixes slow boot issue. Also monitoring if it fixed the screen flicker issueS as well. So far it has not flickered with these newer bios. Still to early to tell since I just loaded them a few minutes ago.
korngtl15
67 Posts
0
July 29th, 2020 14:00
Yes fast boot is disabled in Windows 10. I did not touch the bios settings.
CanKirca
39 Posts
0
July 29th, 2020 14:00
Hello,
Did you disable fast boot on Windows? Also, what is your boot option on bios, Minimal or auto?
Thank you.
Kyle Sh.
46 Posts
0
July 29th, 2020 16:00
@korngtl15 I hope you're right about the flicker... I had a new screen put on mine, but I'm still having problems. I invite you to look at what happened just a few minutes ago (with latest bios and drivers)...... sigh:
https://photos.app.goo.gl/iMUisDRys4o3xDSf7
edit: i must say, looking at all those colors on the screen, it's quite beautiful - don't you think?? too bad it renders my expensive XPS completely useless
Anthony81
37 Posts
0
July 30th, 2020 00:00
Simonx123
4 Posts
0
July 30th, 2020 07:00
Installed the new Bios last night. Boots in 14sec now, which is okay and better than 60+sec. However, that didn't fix the choppy performance. Still gets stuck on idle for a few seconds here and there during the very basic tasks (i.e. open the Update & Security or Control panel, restart on idle takes forever (around 60 sec or more), etc...). Anyone else is experiencing this?
Simonx123
4 Posts
0
July 30th, 2020 10:00
No, no mouse lagging/skipping..just very randomly takes way more time to do simple tasks as I mentioned before (like hiccups). Sometimes, when I open lets say Control Panel (on idle), it thinks /hangs for 3-5 sec and only then it completes the task.
My boot also takes now around the 14sec (from the dell logo appearance to the windows login), however, the shutdown of the machine when I perform restart takes more then 60 sec (on idle). Thinking to return this unit.
Kyle Sh.
46 Posts
0
July 30th, 2020 10:00
@Simonx123 I don't have these issues... I haven't noticed a lag with simple tasks like that, and my restart time is now around 14 seconds (windows loading only... not including Bios/shut down/login)
When you say the system is lagging, are you perhaps referring to the mouse lagging/skipping?
Kyle Sh.
46 Posts
0
July 30th, 2020 11:00
@Simonx123 with these kinds of issues, since others do not seem to have them, I would recommend reinstalling windows 10... from scratch. Get the media creation tool for Microsoft, put windows 10 on a USB stick and do a complete format/fresh install. You can then download all the drivers needed from Dell.
If you haven't done this, I would say it's worth trying before returning the unit. The issues smell like software trouble!
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
July 30th, 2020 18:00
With the new bios installed, the windows loading screen for a cold boot is now ~13 seconds. Definitely much better than 45-60 seconds!
To summarize, the following two steps were helpful in fixing this issue:
Install new bios, v. 1.1.0
Install Intel Management Engine Components (not listed under this service tag for some reason), available here: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6d5x6&oscode=wt64a&productco...
=====================================
Same here.
Switched OFF Fast-Startup
20 seconds to a ready state (usable Windows-10 desktop).
Roland10pont
21 Posts
0
July 30th, 2020 22:00
DELL-Cares
Moderator
Moderator
•
25.7K Posts
0
July 30th, 2020 22:00
Hi,
If you already have the latest drivers installed then Dell update tool is not much of a help here. However, you could take a data backup of the system.
Our next step would be to try refreshing or resetting Windows or Dell Factory Image Restore. These videos would help you perform the steps:
An important note before we try these steps:
The primary step before initiating Windows Reset/Refresh/SA OS Recovery is to back up data. Here is a link on how you can do this: https://dell.to/2XfYbnb. If you need assistance with backing up the data, you could also contact a local technician.
Dell-SimranC
Moderator
Moderator
•
109 Posts
0
August 1st, 2020 12:00
Hello
Awaiting a response to our previous message.
RoHe
10 Elder
10 Elder
•
44.3K Posts
0
August 1st, 2020 17:00
IMO, it's risky to let Dell Update or SupportAssist install BIOS updates.
Manually download the new BIOS update .exe file onto your desktop. Connect PC to its power adapter and plug into the wall. Make sure you're logged into an account with Administrator privileges, close all open apps and windows, and temporarily disable your anti-viral app.
Then double-click the BIOS update .exe file and leave PC alone until you're back at the desktop. And then make sure your the anti-viral app is re-enabled.
Dell-SimranC
Moderator
Moderator
•
109 Posts
0
August 2nd, 2020 12:00
Hello,
Since we have not received a reply from you, we are closing this case. If you decide to continue at a later date, you will need to start a new thread.