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XPS 13 7390 Microphone Not Working
I'm having the same issue with my 7390 (XPS 13). I've re-installed everything.. etc etc. All other VOIP programs work well (Slack, etc.) but when using Zoom my mic fades in and out. Please help Dell!
jhwkmd
9 Posts
0
September 17th, 2020 16:00
Same problem, same machine I just bought. Dell has told me it's a software issue and they can't help unless I pay for their software support. Zoom has told me their engineers are working on this as a known issue. I expect there to be some driver update that comes along and fixes it eventually. Until then I think we're stuck, either using phone audio, the zoom web client (mine works with that!) or finding another workaround, eg using another device to zoom.
ParnikaC
2 Posts
0
October 1st, 2020 02:00
I just bought this laptop in August and whenever I try to zoom or have a video call on this laptop- the microphone doesn't work well. It fades away as soon as I finish my sentence. I am a university student and will be needing this laptop for the coming three years.
Kindly help
DELL-Cares
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25.7K Posts
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October 1st, 2020 02:00
Hello. Could you private message us the service tag or the express service code so that we can assist you.
Symes59
1 Message
0
October 5th, 2020 23:00
Changed my laptop over twice in the last 4 weeks for new replacement. Same issue. Looks like i have bought a real lemon
DannoBigW
2 Posts
0
November 12th, 2020 17:00
Same issue - Same model laptop purchased AUgust 2020. This fade in and out is a problem for both Zoom and Google Duo, so seems to be problem with computer not the apps.
Vladimir2211
1 Message
0
July 29th, 2021 03:00
I was having the same problem and found this solution on another thread. It solved the problem for me. Hope it helps you.
Good luck.
DannoBigW
2 Posts
0
August 10th, 2021 13:00
That worked! Thanks!