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February 19th, 2021 19:00

DellSupportAssistRemedationServices.exe keeps crashing on XPS 15 9500 / i9

VERY annoying, about every 30 mins or so, I am seeing in the Administrative Events the DellSupportAssistRemedationService.exe is crashing/terminated due to an unhandled exception! I have updated to the latest version and still see these.

DellSupportAssistRemedationService.exe
File Version: 5.3.2.13868
Product Name: DCFWinService
Size: 18.6K
Date Modified: 1/29/2021 2:06 AM

Application: DellSupportAssistRemedationService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at SmartRepairToolsWrapper.InstantRestoreWrapper._RecordNewEvents()
at SmartRepairToolsWrapper.InstantRestoreWrapper.RecordNewEvents()
at InstantRestore.InstantRestoreEngine.RecordNewEvents()
at InstantRestore.SnapshotTrigger.M_recordingTimer_Fired(System.Object, System.String)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Faulting application name: DellSupportAssistRemedationService.exe, version: 5.3.2.13868, time stamp: 0xa3b3782e
Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x4544b4a1
Exception code: 0xc0000005
Fault offset: 0x0000000000092ef0
Faulting process id: 0x3bf8
Faulting application start time: 0x01d7072e423fbd35
Faulting application path: C:\Program Files\Dell\SARemediation\agent\DellSupportAssistRemedationService.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 85d5877a-0302-4962-8eb5-87f009c67445
Faulting package full name:
Faulting package-relative application ID:

The Dell SupportAssist Remediation service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Running on:
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS 15 9500
System Type x64-based PC
Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.6.1, 12/24/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0XWT2F
BaseBoard Version A02
Installed Physical Memory (RAM) 64.0 GB

Moderator

 • 

25.7K Posts

February 19th, 2021 19:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

16 Posts

March 3rd, 2021 17:00

and what is the solution?

1 Message

March 11th, 2021 07:00

Similar issue here as well.

"The Dell SupportAssist Remediation service terminated unexpectedly. It has done this 57 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service."

1 Message

April 26th, 2021 09:00

My service tag no. is . Support Assist 3.8.1 keeps crashing. Is there a solution to this problem?

Moderator

 • 

17K Posts

April 26th, 2021 09:00

Bill Os,
Uninstall and reinstall support assist back into the computer. You can click here to install.
You can click here for information to uninstall support assist.

4 Operator

 • 

20.1K Posts

April 26th, 2021 10:00

Edit your post to remove the tag. The is a public forum and that's not allowed. 

See this thread-- Support assist 3.8.1 We ran into an unexpected Issue with Support Assist. (Dell Software Failure) - Dell Community

 

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