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March 31st, 2021 09:00

r610 specific drives ?

hello

i have a poweredge r610 that i purchased few days ago

it came with 2 sas 140 gb. 

i have 24  sas 600 gb ( st9600205ss ) at my office

so i installed 6 (cause its max) , i was able to find them in perc 6/i but when i try to create a virtual drive all of them go offline for some reason. no error .. nothing.

why i cant use them ? or how can i use them ?

(the st9600205ss were taken from a fujitsu storage server,but they are not labeled fujitsu)

Moderator

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3.7K Posts

March 31st, 2021 21:00

Hi, how about upgrading PERC6/I  firmware to the latest?

Version 6.3.3-0002, A-00

https://dell.to/3we4XcS

 

Also on the PERC6/i ,press Ctrl-R the Virtual Disk Management menu screen displays by default. This screen displays physical disks status. See if it’s offline, if so press F2 to force online.

7 Posts

March 31st, 2021 23:00

  • Can I update from idrac? Or it needs to be done from os?

Moderator

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3.7K Posts

March 31st, 2021 23:00

Yes please proceed with the update first: Updating firmware help recognize more various HDDs. Wish you a good day.

Moderator

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3.7K Posts

March 31st, 2021 23:00

The link I sent you was for

windows 32bit.
What OS are you on?

7 Posts

March 31st, 2021 23:00

It doesn't show any error. After i hit force online it hangs for 1/2 minutes and does nothing. Still off-line. Ill try later to update firmware.

Thank you.

7 Posts

April 1st, 2021 00:00

None. But I can install windows server 2019 x64 standard 

Moderator

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3.7K Posts

April 1st, 2021 00:00

Hi, then you could start with this:

1. Download Support Live Image

Support Live Image is available for download
 

 

then download from here

 
 

 

7 Posts

April 1st, 2021 02:00

the update package is not compatibile with your system configuration

"Dell PERC 6/E" mine is "Dell PERC 6/I" .. 

i downloaded the correct version.. but it says i already have that version

6.3.3.0002

4 Operator

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3.7K Posts

April 1st, 2021 03:00

Hi,

 

If the update of the PERC didn't change the behavior of the disks you have to change these disks becauses they are not compatible with the PERC. To be sure to obtain a 100% compatibility, choose a validated disk with Dell firmware.

 

Regards,

7 Posts

April 1st, 2021 22:00

is it bc they need to be formated 512 ?

Moderator

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3.1K Posts

April 1st, 2021 23:00

Hi,

 

I don't think that would be the issue with 512 sector. But if you can give it a try and works, let us know here.

 

You may have compatibility issue, as the drive need Dell drive firmware to work in hand with the RAID controller. And there is no way to flash Dell drive firmware into 3rd party drives. 

 

Have you tried installing only 2 drives, and configure with RAID1? 

 

You were saying that the server was purchase with 2 140GB SAS drives, does the drive work when you try creating RAID1?

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