Unsolved
4 Posts
1
35786
DCU version 4.1.0 unable to retrieve system inventory information on Latitude E6230
I'm running Win 10 Pro, 64-bit OS on my Latitude E6230 and lately the Dell Command Update will not complete and displays: "unable to retrieve system inventory information." I've uninstalled & re-installed both Dell-Command-Update-Application-for-Windows-10_DF2DT_WIN_4.1.0_A00 and Dell-Command-Update-Application_P5R35_WIN_4.1.0_A00 execution files with no luck. Any suggestions please?
Original_Enigma
3 Posts
1
July 23rd, 2021 00:00
Happy Friday everyone!
IT Dept at my company did some work with McAfee over the past three days and with the latest definitions update that McAfee have released DCU should not fall foul of unnecessary attention or restriction - it is working again for me as of the date/time of this post.
Please update your McAfee and see how it goes for you now - thanks to all those who've shared and contributed to identifying both cause and the resolution.
Keep safe,
OE
KevinA-REJIS
1 Rookie
1 Rookie
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47 Posts
1
July 23rd, 2021 05:00
Can confirm, it is working for me now. Thanks Original_Enigma!
Original_Enigma
3 Posts
1
July 23rd, 2021 08:00
That's brilliant - good to hear.
Hercul_5s
13 Posts
0
July 25th, 2021 23:00
The workaround with McAfee didn't work for me and my company experiences this issue with many different models, I have the 5510.
Suddenly today it is working, no idea why..!
Original_Enigma
3 Posts
0
July 26th, 2021 00:00
That's good to hear - the reason was a few posts up and the IT team at Loomis will be glad they've helped.
https://www.dell.com/community/Latitude/DCU-version-4-1-0-unable-to-retrieve-system-inventory/m-p/7985402/highlight/true#M34747