S4048-ON stuck on boot loop and cant console in

Hello,

Sorry to hear that. I'm not sure if this is the other thread you're talking about but I'd like to add here https://dell.to/35MhRCJ

If you can reach the console, I was going to say do a factory reset on pg 16 https://topics-cdn.dell.com/pdf/force10-s4048-on_owners-manual_en-us.pdf 

It's very likely that the switch has a hardware issue. Might be helpful if do power drain the system but Frankly, It looks like the switch needs to be changed physically. 

Hope this will helps!

Hello @Ryan Deleurme

It is difficult to say if your switch could be affected by this issue or not without more information. But, according to the article, there are a couple of things we can verify.

First, we can check the date of manufacturing and make sure it is after February 7, 2017 as this was fixed on products sold beyond this date and they don't need to be replaced.

Second, the scenario of switch no longer under warranty is considered:

Q: What if my switch is no longer under warranty?
A:  To be eligible for the Proactive Replacement Program, customers must have had a valid warranty contract as of 2/7/2017 or later.    Customers with effected products that have a warranty expired prior to 2/7/2017 may choose to purchase a service contract to have affected products replaced.

Q: What if my switch is affected (was under warranty on Feb 7, 2017), but is no longer under warranty or service contract, and I experience a failure?
A: In this case the unit will be replaced as the program priority comes up.  The replacement timing has no NBD (or other) timeline guarantees (in cases where there is no existing Support contract).  To guarantee that units are replaced within the use case requirements, please keep the support contract current to ensure timely replacements.

Please, can you send us the Switch Service Tag via Private Message? Both to Erman and me?

Thank you in advanced.

Yes, that was the other thread I was looking at. We are still unable to console into the switch so I guess we do have to replace it. 

However, is the networking clock signal issue <ADMIN NOTE: Broken link has been removed from this post by Dell> still happening with dell switches? We got ours back in 2016 and are wondering if we can get a new switch through dells support as the article suggests

Hello Diego and Ryan,

I'm in same case. I bought 2 switches S4048-ON in 2015, and this weekend we restart switches to boot test. These switches dont reboot by 4 years, and dont back after reboot. I lost 2 switches and not have serial console, switches only reboot repetly. Its same same case.

Dell Brazil refused to offer support to me, because my warranty expired october 2020. I trying to explane the case, but Dell Brazil refused to help me.

can you help-me Diego?

Thanks

Leonardo

LeoALage,

I will be answering your individual post found here. 

Hi Chris , this case is different. I post here about clock signal issue on 2 s4048-on died in stack, switch don’t have serial acess and only reboot. In another post is another problem in another switch 

dell Brazil refuse to help me

Hi, LeoALage

I am posting the same comment here: 

I understand you left two separate posts for two different servers.
Could you please direct message/private message (NOT as a reply here on this thread) Chris with your service tag as below so he can see if there's anything else to help?
1. S3048-ON died after a shutdown and reboot : service tag xxxxxx
2. S4048-ON stuck on boot loop and cant console in: service tag xxxxxx

Thanks Chris, I'm trying to call with Dell Brazil, but dont have sucessfull yet. 

I made a video to help another users with same problem, do you know if this diagnose its really clock signal bug?

Console really dead, and switch only on reboot cicle

https://vimeo.com/636419477/5b6ba9b170

Hello, I received today a feedback from Dell Brazil. The switches S4048-ON will be replaced. I will send news soon.

Thanks for help

Today I received another Switches. Dell replaced my old switches.

Thanks all for help.

Hello,

Our Switch Dell S4048-ON has the exact same problem. It is a government purchase. The equipment is out of warranty period. We contacted Dell Brazil, but the representatives we spoke with are not aware of the Proactive Replacement Program. Can someone at Dell help us resolve this issue through the Proactive Replacement Program?

Best regards,
Alexandre Coelho

Hello thanks for choosing Dell.

I suggest that you approach the respective region and get the complete details for next course. https://dell.to/3oktrC3