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XPS 9570 DRIVER_POWER_STATE_FAILURE BSoD
Since late June 27, I've been having random BSoD with the error DRIVER_POWER_STATE_FAILURE.
I used WinDLG to try to find the root cause.
Here is what I have from my latest BSoD.
Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\MEMORY.DMP] Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available. ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 19041 MP (12 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Machine Name: Kernel base = 0xfffff801`12400000 PsLoadedModuleList = 0xfffff801`1302a2b0 Debug session time: Mon Jul 18 00:07:53.949 2022 (UTC - 4:00) System Uptime: 1 days 1:09:05.612 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ................................................................ ........... Loading User Symbols Loading unloaded module list ............................................... For analysis of this file, run !analyze -vnt!KeBugCheckEx: fffff801`127f7dd0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffe687`51e5f720=000000000000009f 4: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time. Arguments: Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time Arg2: ffffd602ceb20060, Physical Device Object of the stack Arg3: ffffe68751e5f750, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack Arg4: ffffd602fb833a40, The blocked IRP Debugging Details: ------------------ Implicit thread is now ffffd602`cc48e040 Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdm.inf_amd64_d622d16ed9c37077\nvlddmkm.sys, Win32 error 0n2 KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 4874 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 5755 Key : Analysis.Init.CPU.mSec Value: 3218 Key : Analysis.Init.Elapsed.mSec Value: 4326 Key : Analysis.Memory.CommitPeak.Mb Value: 104 Key : Bugcheck.Code.DumpHeader Value: 0x9f Key : Bugcheck.Code.KiBugCheckData Value: 0x9f Key : Bugcheck.Code.Register Value: 0x9f Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1 FILE_IN_CAB: MEMORY.DMP TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b BUGCHECK_CODE: 9f BUGCHECK_P1: 3 BUGCHECK_P2: ffffd602ceb20060 BUGCHECK_P3: ffffe68751e5f750 BUGCHECK_P4: ffffd602fb833a40 DRVPOWERSTATE_SUBCODE: 3 FAULTING_THREAD: ffffd602cc48e040 ADDITIONAL_DEBUG_TEXT: DXG Power IRP timeout. IRP_ADDRESS: ffffd602fb833a40 DEVICE_OBJECT: ffffd602ceb20060 DRIVER_OBJECT: ffffd602ceaa9270 IMAGE_NAME: pci.sys MODULE_NAME: pci FAULTING_MODULE: fffff801170b0000 pci BLACKBOXACPI: 1 (!blackboxacpi) BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 PROCESS_NAME: System STACK_TEXT: ffffe687`51e1f3c0 fffff801`126550b0 : ffffc580`fce80180 fffff801`ffffffff 00000000`00000001 fffff801`170301ca : nt!KiSwapContext+0x76 ffffe687`51e1f500 fffff801`126545df : 00000000`00000001 fffff801`00000000 ffffe687`51e1f6c0 ffffd602`00000000 : nt!KiSwapThread+0x500 ffffe687`51e1f5b0 fffff801`12653e83 : 00000000`00000000 fffff801`00000000 00000000`00000000 ffffd602`cc48e180 : nt!KiCommitThreadWait+0x14f ffffe687`51e1f650 fffff801`244019c6 : ffffe687`51e1f778 ffffd602`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x233 ffffe687`51e1f740 fffff801`24400ee1 : ffffe687`51e1f800 ffffd602`ef877700 ffffd602`ceaedde0 ffffd602`fb833c30 : dxgkrnl!DpiFdoHandleDevicePower+0x226 ffffe687`51e1f7e0 fffff801`24402431 : ffffd602`fb833a40 ffffd602`e748c180 ffffd602`e748c030 ffffe687`51e1f900 : dxgkrnl!DpiFdoDispatchPower+0x21 ffffe687`51e1f810 fffff801`2b48eb8c : ffffd602`fb2d9000 ffffd602`ea5bf000 ffffd602`fb2d9000 ffffd602`fb833c30 : dxgkrnl!DpiDispatchPower+0xe1 ffffe687`51e1f930 fffff801`2b48dc90 : ffffd602`e748c030 ffffd602`ea5bf000 ffffd602`e748c030 ffffd602`00000000 : nvlddmkm!nvDumpConfig+0x4c86fc ffffe687`51e1fa40 fffff801`1279d629 : ffffd602`cc48e040 ffffe687`51e1faf0 ffffd602`fb833a40 ffffd602`00000000 : nvlddmkm!nvDumpConfig+0x4c7800 ffffe687`51e1fa70 fffff801`126eea75 : 00000000`00000000 fffff801`1279d450 00000000`00000000 00000000`00000138 : nt!PopIrpWorker+0x1d9 ffffe687`51e1fb10 fffff801`127ff428 : ffffc580`fd101180 ffffd602`cc48e040 fffff801`126eea20 00000000`00000000 : nt!PspSystemThreadStartup+0x55 ffffe687`51e1fb60 00000000`00000000 : ffffe687`51e20000 ffffe687`51e19000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28 IMAGE_VERSION: 10.0.19041.1741 STACK_COMMAND: .process /r /p 0xffffd602cc4c5080; .thread 0xffffd602cc48e040 ; kb FAILURE_BUCKET_ID: 0x9F_3_DXG_POWER_IRP_TIMEOUT_IMAGE_pci.sys OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {52f87b6b-6f6d-7c24-f421-639ee8689be5} Followup: MachineOwner ---------
This line indicates the issues is caused by the Nvidia GPU.
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdm.inf_amd64_d622d16ed9c37077\nvlddmkm.sys
I've performed all of this already :
-Disabled all sleep features in Windows
-Install latest Nvidia drivers
-Install Nvidia studio drivers (BSoD still happens but a bit less frequently)
-Install the Bios update (1.25.0)
-Install latest DisplayLink drivers (I use mostly an old USB 3.0 dock)
-Uninstall both Intel and Nvidia drivers
-Reinstall the latest Dell Intel and Nvidia drivers (this has initally help where I had 5 days with no BSoD as opposed to a BSoD every 1-2 days).
My only option left at this point is to reinstall Windows 10. The other weird thing is that sometime it happens when I'm using my PC but most BSoD happens when the PC hasn't been used for a while.
I have just disabled the Nvidia GPU in the device manager. We'll see in a few days what happens.
bgmagar
2 Posts
1
July 18th, 2022 06:00
Any update on this?
I am getting the same issue after updating to BIOS 1.25.0
Getting BSoD almost everyday on xps 9570
darkman007e
1 Rookie
1 Rookie
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4 Posts
1
July 23rd, 2022 00:00
I have disabled the Nvidia GPU from the Device Manager and I had no BSoD since then.
bgmagar
2 Posts
0
July 23rd, 2022 02:00
I did something similar, I uninstalled the Nvidia GPU graphics driver and I have no BSoD after that as well. With this I am unable to use visual effects in google meet, asks to enable hardware acceleration, while I can use visual effects in zoom.
Waiting for Nvidia GPU driver update...
Unix person
3 Posts
1
July 26th, 2022 15:00
Same here, repeated BSODs with DRIVER_POWER_STATE_FAILURE following an update of the BIOS and NVidia drivers. My stack dump is very different from the one posted.
etchetche
5 Posts
0
August 8th, 2022 20:00
Hi, I'm having the same BSOD for the last couple of months when I updated to Win 11.
I have already tried installing lots of nvidia and intel video drivers, changing power plan settings, running support assist and windows update, and I even tried a fresh windows 10 install... but I'm still facing the same problems. The BSOD kicks in whenever I use an app that uses hardware acceleration (autocad, sketchup). Diabling this is kind of a workaround for now, but I NEED hardware acceleration.
I'm thinking it coud be a physical problem with the nvidia card or something to do with its fan or heatsink (checked temps and everything seems to be ok) or maybe something related with the latest 1.25.0 bios, which I updated sometime near my win 11 update.
Has anyone tried rolling back to 1.24 bios and see how it goes?
Any ideas would be kindly appreciated.
Thanks!
etchetche
5 Posts
3
September 5th, 2022 15:00
In my particular case, the problem occured without anything connected.
I realised the problem had to do with a Dell service related to Dell apps I had installed in my pc. I found out that disabling all Dell services at startup with msconfig solved the issue. Insted of trying one by one, I just uninstalled all Dell apps and now the problem is gone.
These were the services running in my pc before I uninstalled everything.
PS. Thanks @damianop for everything!
_Tausif_
3 Posts
0
September 5th, 2022 15:00
For me, it seems, that I get this issue when I leave my XPS idle with a portable SSD (Crucial X8) connected. When the portable SSD is not connected, then the problem does not occur. I will test out this theory tonight.
WarsawPact1955
5 Posts
0
September 24th, 2022 20:00
Having the same issue on a 9560. Google TDR (Timeout Detection and Recovery), set it to 5 seconds (or disable it, altogether) and see if it helps. No guarantees...
SimonBrettellPhotography
14 Posts
1
September 29th, 2022 00:00
I've got a Dell XPS 15 9570 and have been having problems on and off for months with the DRIVER_POWER_STATE_FAILURE. Luckily my machine is still under warranty so I've had Dell service trying to fix this. A few weeks ago they replaced the motherboard, SSD, battery and a few other bits and pieces. It appeared to have fix the problem until Tuesday when I had a Nvidia driver update. Then my machine crashed 4 times in about 3 hours with BSOD and the DRIVER_POWER_STATE_FAILURE warning. I'm using a Lightroom a lot and had previously suspected it to be related to the GPU. This confirmed it. This video shows a solution for how to do a full clean re-install of the NVIDIA drivers using a utility called Display Driver Uninstaller (DDU) - https://youtu.be/_6NPVZ7sdZU . I did this on Tuesday and it appears to have fixed the issue so far (2 days with no lockups, crashes or BSOD).
_Tausif_
3 Posts
0
October 23rd, 2022 13:00
This worked for me too (disabling all Dell startup services). Thanks @etchetche !
Tingo256
1 Message
0
January 5th, 2023 13:00
I had this issue forever but deleting all dells crapware solved the issue for me also!! Insane to think that dells own software is the cause of this - tsk tsk
lz12345
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20 Posts
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April 30th, 2024 02:41
I'm getting this error too. I'm not sure if it's because Dell software/driver updates were installed, or 2 new RAM sticks were added. My PC crashes whenever waking up from sleep mode.