@INXSEX 

Did you ever try to download the oc  file directly from dell's website instead of trying from the awcc app.

(In fact there are 2, one from dell and from the microsoft store.)

Just download these and run them.

Now i have on the lower Right Corner like a circle flashing (i put an arrow on it), like is trying to load Oc Services but it cant, any sugestions, any ideas ??

Hello yes i have done that, its incredible that not a single representative for Dell can give you some advice.

I will keep trying. Keep yopu posted. 

I only used the downloads from the Dell support site.  Wasted too much time on this; it's been a recurring issue.  Will wait for the A01 release.  As a first time AW user, but a XPS user for over 20 years, rather shocked that uninstalling and reinstalling these apps requires users go into the Windows registry.

@INXSEX 

I don't think the Dell's reps can help, just the programmer can, it's a buggy program.....
It is likely that's not dell's work ,But then again... ( maybe that Jenkins guy would know)

That's why I recommend sending complaints using the feedback option in awcc.
it's a 2 questions thing, how satisfied ( scale 0-10) and are you likely to use the program again (0-10) and a comment section

On my computer get rid of the spinning balls by starting the OCControl.Service.exe ( As I have mentionned in other posts)

This service can quit by itself or not start at all. It can start and stop many times like it's not latching to something. If I stop this service the spinning balls are back. But once it's stay running ,the spinning balls ends.

Using a diagnostic software I can see some of what goes on,how the service  is started etc, but I can tell you that this particular service tries and connects to a server over the internet. the ip is 13.78.149.209 and
a104-123-192-8.deploy.static.akamaithechonologies.com over https. I believe, if the service does not connect, ping, or can't connect ( like firewall) , or that server rejects it, it will time out and quit thus spinning balls.

Further info... The OC.Control log files seems to have a lot of these messages:

2020-12-16 21:33:11.118 (Program.cs) (104): System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at OCControl.Program.Run()
2020-12-16 21:33:21.127 (Program.cs) (104): System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at OCControl.Program.Run()
2020-12-16 21:33:32.133 (Program.cs) (104): System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at OCControl.Program.Run()
2020-12-16 21:44:19.623 (Program.cs) (104): System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at OCControl.Program.Run()
2020-12-16 21:44:21.607 (Program.cs) (134): System.TypeInitializationException: The type initializer for 'OverclockingService' threw an exception. ---> System.TypeInitializationException: The type initializer for 'OCControl.Services.OverclockingControl' threw an exception. ---> System.TypeInitializationException: The type initializer for 'OCControl.Services.Overclocking.ProfileManager' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Intel.Overclocking.SDK.Tuning.TuningLibrary.SetSuspendRestoreOptions(Boolean restoreBootValueAtSuspend, List`1 restoreExcludeControlList)
at OCControl.Services.Overclocking.ProfileManager.IntelCpuTuner..ctor(IIntelOverclockingLibrary lib)
at OCControl.Services.Overclocking.ProfileManager.Initialize()
at OCControl.Services.Overclocking.ProfileManager..cctor()
--- End of inner exception stack trace ---
at OCControl.Services.Overclocking.ProfileManager.get_MaxProfiles()
at OCControl.Services.OverclockingControl..cctor()
--- End of inner exception stack trace ---
at OCControl.Services.OverclockingControl.add_LogTelemetry(Action`1 value)
at OCControl.Program.OverclockingService..cctor()
--- End of inner exception stack trace ---
at OCControl.Program.OverclockingService.Start()
at OCControl.Program.Run()
2020-12-16 21:44:21.980 (Program.cs) (157): System.TypeInitializationException: The type initializer for 'OverclockingService' threw an exception. ---> System.TypeInitializationException: The type initializer for 'OCControl.Services.OverclockingControl' threw an exception. ---> System.TypeInitializationException: The type initializer for 'OCControl.Services.Overclocking.ProfileManager' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Intel.Overclocking.SDK.Tuning.TuningLibrary.SetSuspendRestoreOptions(Boolean restoreBootValueAtSuspend, List`1 restoreExcludeControlList)
at OCControl.Services.Overclocking.ProfileManager.IntelCpuTuner..ctor(IIntelOverclockingLibrary lib)
at OCControl.Services.Overclocking.ProfileManager.Initialize()
at OCControl.Services.Overclocking.ProfileManager..cctor()
--- End of inner exception stack trace ---
at OCControl.Services.Overclocking.ProfileManager.get_MaxProfiles()
at OCControl.Services.OverclockingControl..cctor()
--- End of inner exception stack trace ---
at OCControl.Services.OverclockingControl.add_LogTelemetry(Action`1 value)
at OCControl.Program.OverclockingService..cctor()
--- End of inner exception stack trace ---
at OCControl.Program.OverclockingService.Stop()
at OCControl.Program.Run()
2020-12-16 21:44:24.606 (Program.cs) (104): System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at OCControl.Program.Run()
2020-12-16 21:44:26.527 (Program.cs) (134): System.TypeInitializationException: The type initializer for 'OverclockingService' threw an exception. ---> System.TypeInitializationException: The type initializer for 'OCControl.Services.OverclockingControl' threw an exception. ---> System.TypeInitializationException: The type initializer for 'OCControl.Services.Overclocking.ProfileManager' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Intel.Overclocking.SDK.Tuning.TuningLibrary.SetSuspendRestoreOptions(Boolean restoreBootValueAtSuspend, List`1 restoreExcludeControlList)
at OCControl.Services.Overclocking.ProfileManager.IntelCpuTuner..ctor(IIntelOverclockingLibrary lib)
at OCControl.Services.Overclocking.ProfileManager.Initialize()
at OCControl.Services.Overclocking.ProfileManager..cctor()
--- End of inner exception stack trace ---
at OCControl.Services.Overclocking.ProfileManager.get_MaxProfiles()
at OCControl.Services.OverclockingControl..cctor()
--- End of inner exception stack trace ---
at OCControl.Services.OverclockingControl.add_LogTelemetry(Action`1 value)
at OCControl.Program.OverclockingService..cctor()
--- End of inner exception stack trace ---
at OCControl.Program.OverclockingService.Start()
at OCControl.Program.Run()

Yep, same issue here. I reverted back to Alienware-OC-Controls-Application_PC67F_WIN64_1.3.0.1239_A00.EXE and this works for me. At this stage my Dell Support and I have agreed to wait until the next version is released rather than spend too much time on this version. Version 1.3.0.1239 works fine.

Hello that is exactly the same error in my log file. Its very disapointing that Dell officially does not inform its customers about this problem. I am going to try other versions and see if one works, let you know if some one works.

I installed the older version , now OCCSERVICES tries to load but cant connect, keeps loading and closing. I am going to keep trying uintil this thing works, Dell Support is nowhere to be seen.

It's working for me so consider this info:

1. I have an Alienware Area 51m notebook.
2. I'm currently running the latest Alienware Command Center Alienware-Command-Center-Application_X9C8Y_WIN_5.2.100.0_A00.EXE. Don't uninstall ACC unless you don't mind losing all your gaming settings. Version Alienware-Command-Center-Application_09DV0_WIN_5.2.97.0_A00.EXE should be okay to run too.
3. For me the OC Controls do not activate fully until exactly 5.0 minutes after boot. Use task manager to check uptime and then run ACC to check AOCC has started properly.

This is how I installed the previous AOCC Alienware-OC-Controls-Application_PC67F_WIN64_1.3.0.1239_A00.EXE:

1. Uninstall current AOCC using Windows Control Panel Uninstall a program.
2. Reboot system
3. If not automatic, activate internet connection
4. Install Alienware-OC-Controls-Application_PC67F_WIN64_1.3.0.1239_A00.EXE and select reboot system when asked to do so.
5. After reboot, activate internet connection.
6. Wait 5.0 minutes to pass by watching uptime in Task Manager
7. Run ACC to see if AOCC has started up properly.

If AOCC not running properly, I'd try steps 5-7 again without changing anything. I had to do this once as AOCC did not fire up the first time in one of my many test runs.

I still have Dell Premium Support, so they get back to me very quickly. Their preference (and mine) is to use the older version seeing that it works and wait for the next release of AOCC and see if that resolves the issue.

I hope this helps you.