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Morbid Wookiee

updated

5 years ago

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2562

September 3rd, 2021 08:00

Aurora R10, AWCC error when shutting down

Receiving this error only when shutting down or restarting the pc.  Windows is a fresh install.  Is this a bad install of AWCC?  Thanks for any help.

Faulting application name: AWCC.exe, version: 5.3.2.0, time stamp: 0x60c3e48c
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xc000027b
Fault offset: 0x000000000010bd3e
Faulting process id: 0x2420
Faulting application start time: 0x01d7a09ee67940bd
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2\AWCC.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 81fd9683-3c98-473c-933b-e3d9d85fc875
Faulting package full name: DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App

  • Vanadiel

    8 Professor

    7087 Posts

    29674 Points

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    Posted September 3rd, 2021 08:00

    Normal, AWCC does that on my R10 also. I tried everything, never got it resolved.

    AWCC should still work properly, just does not start-up/shut down properly.

  • 1450

    0

    Posted September 3rd, 2021 09:00

    Good to know.  I tried a complete uninstall, followed by a fresh install of AWCC.  Seemed to really muddle things up.  Just ended up doing a system restore prior to uninstall and reinstall of AWCC.  Just going to accept the error for now.  Maybe it will work itself out from future updates.  /fingers crossed. Thanks for the response!

  • DexKen66

    1 Rookie

    38 Posts

    1433

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    Posted September 3rd, 2021 11:00

    Yep, normal for AWCC on my R10 as well, tried all sorts of things to fix it and nothing worked. I just ignore it now as when it's running, it's fine

  • Tesla1856

    10 Wizard

    17982 Posts

    71587 Points

    1425

    3

    Posted September 3rd, 2021 14:00

    This all sounds un-acceptable to me.

    I have reported this to my contacts at Dell. 

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Vanadiel

    8 Professor

    7087 Posts

    29674 Points

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    Posted September 3rd, 2021 19:00

    Almost at every boot. Sometimes it manages to boot without the error. I tried everything, could never find a solution for it. It does work properly, so I gave up trying to fix it.

    My reliability report almost shows the below for each boot:

     

    escription
    Faulting Application Path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2\AWCC.exe

    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2
    Application Name: praid:App
    Application Version: 5.3.2.0
    Application Timestamp: 60c3e48c
    Fault Module Name: combase.dll
    Fault Module Version: 10.0.19041.1202
    Fault Module Timestamp: 474f0ba7
    Exception Code: 80004003
    Exception Offset: 00000000000862a6
    OS Version: 10.0.19043.2.0.0.256.121
    Locale ID: 4105
    Additional Information 1: 81f3
    Additional Information 2: 81f35c835a3f99618d1ebce634c11168
    Additional Information 3: e8e6
    Additional Information 4: e8e643b20a06689119901ec08bee251e

    Extra information about the problem
    Bucket ID: 228bc02a7cb524e43ef171d942fc073d (2229688468470761277)

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

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    Posted September 4th, 2021 04:00

    * Verify that the latest BIOS 2.2.1 is installed
    * Uninstall Alienware OC Controls Application
    * Uninstall Alienware Command Center Application
    * Restart the Aurora R10

    * Install Alienware Command Center Application 5.3.2.0
    * Restart the Aurora R10
    * Install Alienware OC Controls Application 1.3.32.1360
    * Restart the Aurora R10
    * Retest

    If still have issue,
    * Uninstall Alienware Command Center Application 5.3.2.0
    * Install Alienware Command Center Application 5.2.115.0 
    * Restart the Aurora R10
    * Retest


    DELL-Chris M (old account)

    #IWork4Dell

  • sm56

    3 Novice

    184 Posts

    627 Points

    1394

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    Posted September 4th, 2021 07:00

    In my opinion, If you have the first generation R10 then you should probably stick with BIOS version 1.0.8

  • r72019

    8 Professor

    5344 Posts

    1391

    0

    Posted September 4th, 2021 07:00

    @Vanadiel @"Almost at every boot."

    Maybe a timing issue.  Try setting AWCC to start automatically with windows, especially if it is disabled or set to a delayed start in Microsoft management console.

  • Vanadiel

    8 Professor

    7087 Posts

    29674 Points

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    Posted September 4th, 2021 10:00

    It is, and it starts up fine, but generates the error almost at every startup.

    Sometimes it's even 2 different errors. I am going to go on a limb and I am thinking the RGB control module of AWCC does not like the Aura Sync control of Armory Crate, the Asus application to control the RGB and keyboard settings of my ROG Claymore keyboard.

    Reason why I am leaning towards this is because I had to turn the (rather hidden) option in AWCC off called AlienFX API. With that option on AWCC tries to change the RGB effects the keyboard uses based on which game you launch, causing the Aura affects to be turned off. It took me a while to find that out as I kept thinking Armory Crate was to blame for it...

     

    Description
    Faulting Application Path: C:\Program Files\Alienware\Alienware Command Center\AWCC.Service.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: AWCC.Service.exe
    Application Version: 5.3.2.0
    Application Timestamp: 60c4327a
    Fault Module Name: StackHash_7bbe
    Fault Module Version: 10.0.19041.1110
    Fault Module Timestamp: e7a22463
    Exception Code: c0000374
    Exception Offset: PCH_44_FROM_ntdll+0x000000000009D974
    OS Version: 10.0.19043.2.0.0.256.121
    Locale ID: 4105
    Additional Information 1: 7bbe
    Additional Information 2: 7bbe606cacb2788e20f72407ea7a3ff5
    Additional Information 3: 824e
    Additional Information 4: 824e4287fa55e2c1f132887fbeea3806

    Extra information about the problem
    Bucket ID: b30066bec59428ba2645e3698fe7c455 (1604938884752852053)

  • 507

    0

    Posted September 4th, 2021 11:00

    Is it a simple uninstall or is it like the support video which guides you into the registry?