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RickH5

updated

5 years ago

R

RickH5

5 Posts

1

2177

April 28th, 2021 10:00

Aurora R10, can't install new SSD

Hi All,

I made the mistake of buying an R10 with only a 128GB NVMe SSD drive.  It also has a separate 1TB drive.  I bought a 2280 512GB NVMe SSD drive from Dell to upgrade, and I will use Acronis True Image 2021 to clone the 2230 128GB drive.  I cannot install the 2280 drive. The existing 2230 drive appears to have some sort of mount in the motherboard that the small screw fits into. This mount does not appear to be removable. Dell customer support says the screw they sent me is the only screw to install the drive, but it is clearly far too narrow (will not thread) in the slot for the 2280 drive.  I am clearly missing a part or there is a larger screw for this 2280 drive that I don't have.  Does anyone know how to resolve this issue? Thanks!