Ghensler

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5 years ago

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Ghensler

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January 16th, 2022 15:00

Aurora R10, won't boot after Windows Update, system board failure error

Computer was working normally, Windows Update requested a restart.  Not sure which updates were installed, they automatically downloaded.  After hitting restart now, PC won't won't boot - no video output at all.  I am seeing 2 yellow flashes followed by 1 flash on the power button.  Checked the manual for this error code and it says"

2,1 System board failure"


PC is about 6-7 months old, I only have Basic Warranty.  What are my options to repair/correct this?

  • DELL-Chris M

    Community Manager

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    Posted March 2nd, 2022 05:00

    Update = After completing troubleshooting, a DELL Support setup service to replace the motherboard on this still in warranty Aurora R10.


    DELL-Chris M (old account)

    #IWork4Dell

  • Ghensler

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    Posted January 16th, 2022 15:00

    Thank you!  I tried recovering by BIOS by holding down CTRL + ESC like it says in that article, but not seeing anything happen.

    Looks like Dell Support is closed for the night.  Not sure if they will be open tomorrow since it's a holiday in the US, but I will contact them and open a request when they are.

    Any other ideas in the meantime?

  • JOcean

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    Posted January 16th, 2022 15:00

    If it was working before the update then it could be a failed or corrupt BIOS update. Of course it could be that in fact the MB has a problem in which case a call to Dell tech support is in order. If it is the BIOS then this Dell support page may help.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • Ghensler

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    Posted January 16th, 2022 16:00

    Tried a CMOS reset, system still won't boot,

  • Vanadiel

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    Posted January 16th, 2022 16:00

    You can try a CMOS reset.

  • Ghensler

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    Posted January 16th, 2022 17:00

    I did not see what the update was, unfortunately.  I'm so used to Windows automatically downloading and installing updates that I did not check, just hit 'restart now' when it asked.

  • RodsterB

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    Posted January 16th, 2022 17:00

    Did you notice if Windows downloaded and installed a BIOS update? There is a way in the BIOS to disable Windows from installing a BIOS thru Windows Update. I like Windows but dislike the way Microsoft forces hardware updates on a PC. I can understand software fixes to Windows but they need to leave driver updates to the end user.

    You are not the first to come on this message board with a dead system after a Microsoft BIOS update.

  • redxps630

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    Posted January 16th, 2022 18:00

    how did you do the cmos reset?  did you use the jumper on motherboard?

    what video ports are you using to attempt boot?  DP or HDMI?  if DP try HDMI if available.

  • Ghensler

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    Posted January 16th, 2022 20:00

    I tried removing the CMOS battery first to clear the CMOS reset; that didn't work, so I tried moving the jumper as well  Still no change.

    I'm using Displayport to boot up; will try to find an HDMI cable and switch to that next.

  • Ghensler

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    Posted January 16th, 2022 20:00

    Update: Switched to HDMI cable instead of DP, no change.  System still not booting; 2 yellow flashes on the power button, and then 1 flash.