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13 R3, GTX 1050 Ti, Code 43
Hi, Have a brand new Alienware 13 R3 laptop with GTX 1050 Ti 4GB. On its second boot, after login, got the blue screen of death with a video TDR error. Since then I've had a code 43 error regarding the video card in the device manager and am unable to fix.
I've tried
- restart (including restart after power down)
- disable and then re-enable device from device manager
- re-install of graphics drivers
- update of BIOS, firmware, windows 10 and graphics drivers
- re-install of windows 10 and graphics drivers
The error is still there. Any other possible solutions or is this a graphics card failure right out of the box?
Thanks.
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Solutions (0)
Hi @wimbledog,
Send me a PM with the Service Tag so I can review your case.

Mary G
6 Operator
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20095 Posts
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Posted July 31st, 2018 09:00
Contact Dell Support on a new computer purchased directly from Dell.com. You have done everything you could do. Yes it does sound like a hardware failure out of the box.
https://support.microsoft.com/en-us/help/4341212/windows-10-fix-graphics-device-problems-error-code-43