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alienware17r4
2 Intern
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63 Posts
1
1032
July 31st, 2020 02:00
alienfx
I leave my alienware 17r4 fully running and plugged in all the time. I turn off the screen and keyboard lights at night. Occasionally (about 30 times in 18 months) the "go light"and go dark" (for keyboard) in notification icons do not work. I suspect software rather than hardware because rebooting always fixes it. Command center is version 4.8.23.0, Dell site says the newer version is not compatible with my model. Any help?
alienware17r4
2 Intern
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63 Posts
696
0
Posted July 31st, 2020 08:00
i'm not using the timer. It stays on all day and I just right click then "go dark" to turn it off at night. 3rd party is disabled. I've completely reinstalled command center, no fix.
So Then how can it stay on all day but randomly turn off like you said?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
alienware17r4
2 Intern
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63 Posts
680
0
Posted July 31st, 2020 08:00
Yes, I have the latest version I can find, for this model. When I enter my service tag for the newer version, it warns not compatible.
Hello @alienware17r4 that is very odd. Dell Support for Alienware 17 R4 with Windows 10 x64 says install Alienware Command Center for Notebooks 4.8.23.0. Guess that you have used your service tag to get Dell support specifically for your 17 R4. Does the AWCC FX icon in your taskbar tray also disappear when your keyboard goes dark?
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]alienware17r4
2 Intern
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63 Posts
683
0
Posted July 31st, 2020 08:00
It's not randomly doing anything. I manually turn the keyboard lights off at night. I'm saying rarely when I try to turn them off they dont turn off. (or on). It works just fine almost all the time. Just the rare occasion when "go light" or "go dark" do not work. The lights never turn on of off by themselves.
He has the older version @crimsom. Not the newer command center with different tabs.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
alienware17r4
2 Intern
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63 Posts
682
0
Posted July 31st, 2020 08:00
The keyboard does not just go dark by itself. I use "go dark" by right clicking the alienfx icon. No, the icon stays there and otherwise functions just fine.
Well.....
It can download but it going to say no alienFX 2.0 devices found.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hello @alienware17r4 guess that Dell support is doing its job by saying AWCC 4.8.23.0 is Not Compatible. Did you have an earlier AWCC version that worked and could be installed?
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
A51-06
7 Practitioner
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3094 Posts
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13670 Points
683
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Posted July 31st, 2020 06:00
Yeah it’s just one of my Timeout settings that goes dark after a few minutes.
just right click the alienhead and click the timeout settings and also disable third party access.
if it doesn’t fix itself I’d save my profile as a .ath file and then reinstall it to reset the settings to its default.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!