UNSOLVED

TheCelt13

updated

2 years ago

T

TheCelt13

1 Rookie

3 Posts

2 Points

0

62

September 10th, 2024 14:08

Alienware 15 screen extremely dim

My laptop screen is extremely dim can barely make out anything. It was on for an extended time and went into sleep mode I believe. I restarted I. The morning now can barely see anything is there a fix for this? Tried hooking up an external monitor  but says no signal.  It was working perfectly fine before this happened…..it’s my school PC PLEASE HELP!!!  Alienware 15 model

  • TheCelt13

    1 Rookie

    3 Posts

    2 Points

    0

    0

    Posted September 10th, 2024 14:54

    The screen isn’t completely black can make out the screen. It looks as though the backlight is beyond extremely dim.

  • ejn63

    12 Elder

    31428 Posts

    155011 Points

    0

    0

    Posted September 10th, 2024 16:17

    With the power adapter unplugged and the system off, hold the power button for 30 sec.

    Then try powering up again.

  • TheCelt13

    1 Rookie

    3 Posts

    2 Points

    0

    0

    Posted September 10th, 2024 16:36

    Ok power adapter was unplugged. I shut down the system.  I held the power button for 30 sec released and it powered up……..no joy still super dim, have to hold a flashlight up to the screen to make things out.  Any other options?

  • ejn63

    12 Elder

    31428 Posts

    155011 Points

    0

    0

    Posted September 10th, 2024 16:37

    It's either the backlight in the screen or the mainboard (which powers the backlight).  You may want to have a shop determine which, as either part will be expensive -- and you don't want to replace them by trial and error.

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

    0

    0

    Posted September 12th, 2024 14:47

    Go HERE. Enter the private Service Tag number. What specific model? What warranty? Under "Quick links", click "View product specs" to see the applicable hardware components.


    DELL-Chris M (old account)

    #IWork4Dell