UNSOLVED

Trevor Psu

updated

5 years ago

0

418

March 31st, 2022 18:00

Alienware laptop battery problems after getting fixed

I had my Alienware laptop fixed about 2-3 months ago and since then it has been acting up a little, whenever I turn it on, it gives me a message along the lines of "cant identify charger, battery may not charge", it says to insert a "dell 180w ac adapter" but I checked and that's the one I have, the battery says its constantly its at 0% charging, and the biggest issue, sometimes when I'm playing a game, the laptop turns off, randomly and without warning, I've avoided doing any tests/resets as I'm not well versed in this kind of stuff, and I'm scared I might break something

AS mentioned before, i had it fixed because a key on the keyboard had come off, they fixed it by taking off the keyboard section entirely as replacing it.

How can I fix this?

  • DELL-Cares

    Moderator

    •

    27834 Posts

    •

    718 Points

    364

    0

    Posted March 31st, 2022 18:00

    Hello, I see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.


    #IWork4Dell
    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • 365

    0

    Posted March 31st, 2022 18:00

    Forgot to put this in, the laptop doesn't turn off when I'm playing two other games I have

  • crimsom

    9 Technologist

    •

    6114 Posts

    347

    0

    Posted April 1st, 2022 12:00

    Hi @Trevor Psu welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. 

    Please run the Windows Reliability Monitor. How to use Windows Reliability Monitor to identify software issues | Dell US  

    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • DELL-Chris M

    Community Manager

    •

    56891 Posts

    •

    232143 Points

    336

    0

    Posted April 3rd, 2022 06:00

    Trevor Psu,

    To assist our users in their troubleshooting, you need to state which specific Alienware Laptop model.

    Capture.JPG


    DELL-Chris M (old account)

    #IWork4Dell