Hi there,

As the title implies, I updated the system through the "alien update software" over 2 weeks ago. Since then, whenever I shut the computer down, and turn it on again, it gets stuck on the Alienware logo, unless I turn it off and turn it on again, then it will proceed to Windows.

I contacted support, and I did the hardware test, and everything passed. The support even remoted in to my computer to do some registry editing, but the problem persists. She said the last thing I could do is reset the whole PC in which I did. After wiping the whole PC, the problem still persists. I have tried unplugging all the USB cables, unplugging the thunderbolt, and even reinstalling the Intel Rapid Storage (downgrading and upgrading) drivers. The problem persists.

Just wondering if anyone has a viable solution? I plan to contact Dell again tomorrow, as I have their extended 4 year warranty. But it's just frustrating as this issue did not occur prior to the update.