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haiminh

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8 years ago

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haiminh

3 Posts

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1108

July 27th, 2018 23:00

AW 15R4 HAVE PROBLEM WITH M.2 SOCKET

hi everyone.

please help me fix this problem.

I have 1 slot ssd to boot win and using normally. I add 1 slot ssd at m.2 ssd3 socket. but after install , I can not boot win, system hanging at logo when I start. I can into bios ,and the bios can realize information of additional ssd.

I uninstall ssd at m.2 ssd3 , the win boot normally.

I realize that , if have any ssd at m.2 ssd3 ,the system can not boot win. 

I try to reset the laptop but can not fix it.

please help me!

  • omgazombiefox

    1 Rookie

    36 Posts

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    Posted July 28th, 2018 09:00

    since only Alienware has secure os boot and let me point out windows is about the only os you can install on a alienware since you cant install linux trust me i tried on my alpha the only thing that did work was steamos i suggest if you can boot into safe mode on your ssd especially if you have windows installed properly here's what i suggest you want to click repair windows on the ssd drive and whichever drive has the original target operating system you want to delete it and format then try to boot on ssd if that does not work i suggest looking into the cause if its a external problem you may need that part of the laptop replaced also more than likely its just the target system not allowing you to boot another copy of windows on your computer so hope this helps 

  • Eimy_B

    6 Operator

    4365 Posts

    1019

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    Posted July 30th, 2018 11:00

    Hi @haiminh,

    SSD brand and model?

    Check boot priority after installing it.

    Reinstall Windows with both installed to see if that helps. Make sure AHCI is set in BIOS, not RAID.

  • haiminh

    3 Posts

    1015

    0

    Posted July 30th, 2018 11:00

    actually, before i open the laptop to clean and fix temperature, the laptop use normally with 2 ssd.

    but after i reinstall laptop, this problem begin appear, so sad. 

     

    i tried to reset window but this problem can not fix.

     

    i don't know what happen!? 

  • Eimy_B

    6 Operator

    4365 Posts

    979

    0

    Posted July 31st, 2018 11:00

    Reply with a picture of the boot tab in the BIOS. 

  • haiminh

    3 Posts

    931

    0

    Posted August 7th, 2018 09:00

    this picture, right!? 

     

    please help me! 451D6882-E4A5-41D0-8EFD-42C0CF1B72DA.jpeg