UNSOLVED
Critical bug into AWCCService AWCC component.
This is not about specific hardware model, but general issue, hits the new Alienware models (m15-m17R1 and later, including some Dell models with Alienware keyboard).
In some cases, especially if other application/game uses Alienware USBHID device, the system meets serious slowdown, die to excessive (up to 70%) CPU usage by "WMI Host Process" component.
You can see a bunch of errors into WMI activity log, describing the reason of this is a lot of "Throttling Idle Tasks" calls from AWCCService.
Here are an example:
"Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = XXXXXXXX; User = NT AUTHORITY\SYSTEM; ClientProcessId = 12952; Component = Unknown; Operation = Start IWbemServices::ExecQuery - root\cimv2 : SELECT CommandLine FROM Win32_Process WHERE ProcessId = 799124; ResultCode = 0x80041032; PossibleCause = Throttling Idle Tasks, refer to CIMOM regkey: ArbTaskMaxIdle" (Process ID 12952 is AWCCService process).
Quick fix: Restart AWCCService or reboot the system.
I have a G3 15 3500 lap top with a keyboard controlled by AWCC. AWCC service starts running on boot up and if I have Firefox also open at the same time, CPU usage peaks to 100% periodically. Every 5 -10 minutes causing videos I am watching (Netflix or YouTube) to stop and start. WMI Host Process is the one shown as using all the CPU in Task Manager. When I stop AWCC Service manually, videos play fine. I did not have this problem before November. AWCC must have upgraded something.
I went to the Graphics settings control panel and turned on "Hardware-accelerated GPU Scheduling". I no longer see CPU usage spikes reaching up to 100% caused by WMI Provider Host while watching videos. This may not be related to the original issue in this thread though.
WarrenEK
2 Posts
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0
Posted December 29th, 2022 07:00
I am having the same issue.
Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = XXXXX; User = NT AUTHORITY\SYSTEM; ClientProcessId = 27144; Component = Unknown; Operation = Start IWbemServices::ExecQuery - root\cimv2 : SELECT CommandLine FROM Win32_Process WHERE ProcessId = 54796; ResultCode = 0x80041032; PossibleCause = Throttling Idle Tasks, refer to CIMOM regkey: ArbTaskMaxIdle
Process ID (PID) 27144 is listed as AWCCService.
Did you find any fix/solution to this issue? I usually cannot restart this service as it uses up so many resources, so I am stuck doing a hard reboot. I would prefer not to have to uninstall this.