The ordering process has taken over a month and still has not been resolved. First attempt was purchasing an Alienware m51. Placed the order and 3 days later it showed as cancelled. I called to ask why and was told because I was deployed they couldn't mail it to my location because of weight restrictions. The service agent told me I could re-order the product and have it mailed to my home address back in the states. I started the order and noticed the price jumped about $1500. Needless to say I did not order that laptop.

I then decided to downgrade and replace my laptop and my wife's I ordered 2 m15 r3s. Same laptops made the purchase and had them sent to my US address to avoid the "weight issue" then I get an email from the fraud department saying that they wanted to confirm the order which I did (same billing and shipping address). Thought that was the end of it, but only one package got delivered. Dell requested that the second package be intercepted. I only found out through tracking and was told there was nothing I could do. The representative told me within 24 hours I'd be given a case number and a new shipping timeline (never happened).

I called 2 days later to follow up and was told that it would take 3-5 days before they determine if they'd be approved to send a replacement. So I paid for two laptops only received 1 and they will decide if to send me the second. This is probably the last time I buy anything from Dell. Customer service has taken a nose dive since 2014 which was when I purchased anything from them prior to 2021 and I am done.