@Alienware-Eimy

my computers internal graphics card is on but stuck at idle and the graphis amp card is getting severly bottlenecked unlike before and it isnt being recognized as it thinks it is inside the computer and when i go to the awcc aAdreniline graphis amp page it shows as if there is no graphics amplifier and it doesnt shut down the internal card and to prove this i can unplug the graphics amp while on and the gtx 1060 takes over as if nothing happened and while this isnt my main issue im most concerned about the bottlenecking as it never happened until this weird glitch appeared 

and on the previous topic i made a few days ago on this my bios were updated a few days ago it said 1.4.0 i think and support assist says my computer is up to date 

model is 13r3 made about this time last year and pny gtx 1080 in the amp

Hi @honestAilen,

What do you mean with: both video cards are working? If the system is showing the 2 video cards, then the amplifier is being recognized.

Try reinstalling the video drivers (remember you must install just the laptop video card driver), command center and the amplifier driver.

Alienware Graphics Amplifier: Setup

So it is recognizing the 1080 but the performance is not as good as before?

Please as I told you before, uninstall and reinstall the 1060 video driver, the Command Center and also the amplifier driver from our website.

Follow ALL the steps on this article for the AWCC reinstallation: How to Remove and Reinstall the Alienware Command Center.

If any of this works, the next step will be a system restore back to a point in which the system was working fine with the amplifier or finally a clean reinstallation of Windows. 

id also like to note that while playing a very graphics stressful game that used to max out the 1080 now is getting awful fps (15ish) and the 1080 is only at 60% 1060 at 5% vrams almost empty and temps were both about 60 this is usually what is happening lately and it cant be a cpu issue as this game only ever has pushed that to 40%ish

ok i will do that

and it is recognising the gtx 1080 but on the graphics amp screen it says there is no graphics amp yet somehow the gtx 1080 works

and i have a suspicion that they are related

ok so i reinstalled command center and i rolled back my graphics driver and it worked at making only the gtx 1080 on and th vram working again as i thing the newer driver must have had a bug that was chocking vram or something but it is fine for now

@Alienware-Eimy

nevermind on the fix although i know you have said that the i should only have the driver for my laptops gpu and it seems both cards have their own driver... is this an issue or normal? how can i fix this if it is

( i havent done the windows bit yet as this makes me a bit nervous so i would like to present this first)

and after reinstall of awcc the adrenaline graphics amplifier page isn't there