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Try keyboard combination Ctrl+Alt+Del and when new window appears, select Shut Down or Restart.
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A51-06
7 Practitioner
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3094 Posts
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13670 Points
173
0
Posted June 3rd, 2021 16:00
Have you tried hard reseting it by playing a video unplugged until it dies? after it dies wait 30 minutes and hold the power button. Then plug it back in and see if you can turn it off with the button.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!