UNSOLVED
m17 R1, random program closures
Have a recently purchased m17. Not overclocked, not overheating. Programs/games will randomly close for no apparent reason. Hardware tests indicate nothing. Win10 is up to date, along with BIOS. Any suggestions to investigate would be appreciated
750
0
Posted August 11th, 2020 18:00
Or if his operating system doesn’t have the latest drivers, maybe that’s why?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
746
1
Posted August 11th, 2020 18:00
In theory, Windows 10 should auto install the drivers but yeah maybe a few slipped through the cracks. I'd start with the Chipset drivers.
733
1
Posted August 11th, 2020 20:00
Yeah the chipsets aren't always good for auto-updating
729
0
Posted August 11th, 2020 20:00
I had this weird issue with my 15 also where whenever a Fresh install of windows was made. it would delete the Wi-Fi driver and id have no networking features and would have to connect my phone to get internet and download the driver.
Goodnight and ill talk to you tomorrow.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
739
0
Posted August 11th, 2020 20:00
Those darn chipset drivers.
My Alienware 15 literally forgot to install the management engine AND the HM87 chipset drivers.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
728
1
Posted August 11th, 2020 21:00
Never come across that before. That was the best feature of the Win10 install as it would give you the network drivers. Using a Win7 install CD and having to manually install drivers was a pain in the backside
699
0
Posted August 12th, 2020 06:00
Good thing tethering was added so you can connect your phone to download the driver but still, it’s a pain in the neck.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
mattyb3
7 Practitioner
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1681 Posts
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8370 Points
760
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Posted August 11th, 2020 17:00
What hardware tests have you done? Did you run the ePSA diagnostic from the boot menu?
It could be a Windows error or possibly your RAM (could really be anything)
The ePSA has an extensive Memory test that should pick up any issues. The full test can take hours to get through.
If you're still covered by warranty then the first thing to do is to contact Dell and let them run through some possibilities. If they can't fix it over the phone/chat then they'll probably send someone out to replace your motherboard.