Agent_ICM

updated

6 years ago

A

Agent_ICM

1 Message

0

2793

October 14th, 2020 15:00

m17 R3, cannot use Alienware app?

I use to be able to use My Alienware app and now it won’t let me use it. It keeps giving me a black screen with these three phrases =

EP_Exception_Header

EP_Exception_Subheader

Ep_Exception_Button

What does this mean?

 

 

  • M.S.U

    1 Message

    2168

    2

    Posted February 10th, 2021 21:00

    I had this problem as well. I noticed it was causing it to do that when I had the game fast enabled on the killer control center. If you use the killer app I would check that it is disabled.

  • A51-06

    7 Practitioner

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    3094 Posts

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    13670 Points

    2617

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    Posted October 15th, 2020 06:00

    Can you reinstall the application and updating everything to the latest version?


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • crimsom

    9 Technologist

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    6114 Posts

    2597

    0

    Posted October 16th, 2020 00:00

    Hi @Agent_ICM  seems to be Windows 10 black screen application problem. If windows 10 thinks you have 3 monitors, try button combination Windows + p + down arrow twice to solve this problem. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • A51-06

    7 Practitioner

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    3094 Posts

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    13670 Points

    2587

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    Posted October 16th, 2020 04:00

    Once you try crimsoms solution, try to check if uninstalling the program and reinstalling would help.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • alcazar84

    1 Message

    2114

    0

    Posted February 18th, 2021 07:00

    Disabling Gamefast on the Killer Control Center fixed the problem for me.

  • MATRIXAD

    3 Posts

    1922

    0

    Posted April 16th, 2021 11:00

    Thanks disabling the game app in the killer software also worked for me.