Open a support ticket for help. Unit is to hot IMO. CPU Unless it's an i9, shouldn't hit that high. There is a bad batch of heatsinks, your unit could have it. It happens with Automation from time to time.

Send it back. 

Hi @Mel173,

Check this article. 

Send me a private message with the Service Tag if you still need help.

Nvidia Control Panel does not have the "display" option, unable to find "Set up G-Synch"

Hi Alienware-Eimy,

I'm having this same problem as well but when I tried playing a game the computer overheated and went to sleep mode. I ran a CPU stress test and two times the computer went to sleep mode. Any advice? 

Also having the same problem. It's been a real bummer.

Hi @ecto54, @ThePiratePanda 

Is the BIOS up to date?

What troubleshooting steps have you tried so far?

Hi @Alienware-Eimy / @ThePiratePanda 

I contacted Alienware on the weekend and they were able to run CPU / GPU stress test on my computer. The tests suggest that there is no problem but there have been cases where the computer goes into sleep mode. I've had gaming laptops in the past but I've never experienced one that runs this hot. We've discussed the possibility of sending it to the repair center or to get a replacement. 

---

@ecto54 wrote:

Hi @Alienware-Eimy / @ThePiratePanda 

I contacted Alienware on the weekend and they were able to run CPU / GPU stress test on my computer. The tests suggest that there is no problem but there have been cases where the computer goes into sleep mode. I've had gaming laptops in the past but I've never experienced one that runs this hot. We've discussed the possibility of sending it to the repair center or to get a replacement. 

---

Try to get a "NEW" exchange, not repaired one. Also, burgain for upgrades. I have had 2 m15 new exchanges and i made them upgrade my hard from 512 SSD to 1TB SSD, my GPU from 1070MQ to 2080MQ and my RAM from 16GB to 32GB. This thermal issue is basically non solvable for alienware laptops, but you can do these:

1- drop max cpu usage from %100 to %99 in power options.

2- undervolt cpu and cap its clock speed using throttlestop (search n read articles on how to)

3- update all drivers

4- fresh install windows

IF none of these work,

5- do a thermal repaste.

Thanks for the advice, yeah I ended up getting an exchange. You're right, even with the replacement it still gets ridiculously hot.