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ChaoticMachinery
3 Posts
0
1530
July 3rd, 2019 07:00
Some keys on keyboard (Alienware 17 R4) not working
Some of the keys on my laptop have issues. For example, the ; key requires multiple presses before it will produce the character. There are a few other keys that do this occasionally. Some are slow to respond. The keyboard is not used very often as I remote into the machine.
I update the BIOS to the latest version today and still have the same issue.
Suggestions?
Thank you,
CM
lan1991008
146 Posts
1423
0
Posted July 5th, 2019 00:00
upgrade the windows to try.
Or Contact Dell support.
ChaoticMachinery
3 Posts
1415
0
Posted July 5th, 2019 06:00
Service tag is
I did try an external KB and it works fine. The keyboard is barely used.
I did do the battery disconnect and turn the power on. That seemed to help a little. But today it is back to same behavior in that I have to press a key multiple times before it will respond.
I've got 2 keys that I am having issues the ; and the / keys.
Lastly, I have upgrade the BIOS to the latest version.
My email if you need it:
Thank you,
Keven Murphy
Eimy_B
6 Operator
•
4365 Posts
1447
0
Posted July 3rd, 2019 12:00
Hi @ChaoticMachinery
Try an external KB and if it work fine, then it is a hardware problem and you'll need to replace it.
Send me a private message with the service tag, if you need further assistance.