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Windows Hello Broken with October Update
Have a new Alienware 17 R5- was working great has Tobii Eye tracking. After updating Windows Hello no longer works.
Called Alienware tech support morning and they uninstalled and reinstalled Tobii Eye tracking, nothing seemed to work. i'm now using a PIN.
Is anyone else having this issue? Is it a known issue?
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- Same here. Alienware 17 R4 with Tobii Eye Tracking, which works fine by the way; it's only Windows Hello that stopped working. The camera won't come on, so I'm using the PIN to log in which **bleep** as I got used to logging in with my face. I did not try any fixes as I remember this happened with a previous Windows update and I had to wait for a driver update to fix it. Here's hoping it's not long in the coming. By the way, I installed a driver update to Intel Rapid Storage and coincidentally (or not) my computer freezes randomly. Is anyone else experiencing this?
215slothrop
15 Posts
3659
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Posted October 4th, 2018 06:00
FWIW I installed the Intel Rapid Storage Technology and Management Console -AO1- 45 MB as per recommendation of SupportAssist on 9/28/18. No problems/freezes after.
215slothrop
15 Posts
3545
0
Posted October 5th, 2018 06:00
Tobii now has a page up: "Windows Hello issues with Windows 10 October Update (1809)" that confirms this! Was ready for Settings -> Update&Security -> Recovery -> Go back to the previous version of Windows 10, but instead will wait for Tobii fix (whew!). Do like Tobii's humorous graphics (perplexed bears for the last year's Fall Creators Update issue, angry stick figure for this one ;) !!!Knuckles69
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9 Posts
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Posted October 27th, 2018 08:00
I am also Having the Windows Hello issue, I have an Alienware 17 R4 with Eye trackers.... I just Clean Reset my Windows but still nothing :( Pls Help me ....
215slothrop
15 Posts
3729
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Posted October 3rd, 2018 14:00