UNSOLVED
Backup is incomplete because file "/ddr_files.xml" is missing
Hi Team,
Backup is failing with the following error. However, I am able to do a successful backup to Avamar but not to DD. Client is able to reach to DD.
client OS : Win server 2008 SP1
plugin version and avamar version: 7.1.100-370
2015-05-25 17:00:08 avtar Error <10542>: Data Domain server "xxxxxxx.com", LSU: avamar-xxxxxxx open failed DDR result code: 5341, desc: SSL library error
2015-05-25 17:00:08 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
2015-05-25 17:00:08 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing
2015-05-25 17:00:08 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0
2015-05-25 17:00:08 avtar Info <12530>: Backup was not committed to the DDR.
2015-05-25 17:00:09 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials.
2015-05-25 17:00:09 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964
2015-05-25 17:00:09 avtar Info <8468>: Sending wrapup message to parent
Thanks in advance
Regards,
DIleep M
pawankumawat
355 Posts
16816
1
Posted May 26th, 2015 05:00
niko.virta
51 Posts
16816
0
Posted June 9th, 2015 05:00
If DNS is OK and all necessary ports are open to DD, assuming that your DD is in DDOS 5.5 - try this https://support.emc.com/kb/196084
pawankumawat
355 Posts
16816
0
Posted June 9th, 2015 06:00
Resolution -
Add the fully-qualified domain name (FQDN) of DDR grid with the appropriate IP address that is on the same VLAN as the client to local hosts file. The hosts file on Windows clients is located in C:\Windows\system32\drivers\etc folder.
Then ping the FQDN of the DDR grid to verify that it is returning the appropriate IP address.Regards,
Pawan
PastorMike1
1 Rookie
•
34 Posts
16816
0
Posted November 10th, 2016 09:00
Could this same solution work for MacOSX server [except that the host file is located in /private/etc/hosts]?
Thanks,
Mike
somebackupguy
3 Posts
5072
0
Posted December 3rd, 2021 19:00
Had the same issue. Below steps resolved the issue
- Add the DNS entries of Avamar and DD backup servers to the host file of the client
- Re-resister the client with the full administrator server name.
- Restart the backup agent
- Initiate the backup and check the result.
dynamox
11 Legend
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20419 Posts
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87439 Points
16816
0
Posted May 26th, 2015 04:00
make sure client can talk to Data Domain interface that is defined in Avamar (can client ping DD, can client traceroute DD ...etc)