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WilliamEI

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13 years ago

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WilliamEI

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December 13th, 2013 01:00

error code 10007

Hello,

I have a little question about error of backup since 2 days.

After windows update, lot of avamar backup failed with 10007 error code.

Log says:

2013-12-13 09:46:28 avtar Info <6074>: VSS snapshot set creation successful

2013-12-13 09:46:28 avtar Info <5811>: - Traversing drive 'C:' kind 'Local Fixed Disk'

2013-12-13 09:46:28 avtar Info <7324>: Volume Type for "C:\" is "NTFS", Supports Compression=1, Encryption=1, ACLS=1, DataStreams=1, Reparse=1, Sparse=1

2013-12-13 09:46:28 avtar Info <5811>: - Traversing drive 'D:' kind 'Local Fixed Disk'

2013-12-13 09:46:28 avtar Info <5810>: - Not traversing drive 'Z:' kind 'CDROM'

2013-12-13 09:51:18 avtar Info <5163>: Backup complete, wrapping-up session with Server

2013-12-13 09:51:18 avtar Info <11035>: Reading 33 user profiles

2013-12-13 09:51:21 avtar Warning <16147>: AuthzInitializeContextFromSid failed: 2

2013/12/13-08:51:22.67899 [avtar]  ERROR: <0378> nbackmain - Windows structured exception ACCESS_VIOLATION in threadID 8344

2013-12-13 09:51:22 avtar FATAL <0378>: nbackmain - Windows structured exception ACCESS_VIOLATION in threadID 8344

2013/12/13-08:51:22.71000 [avtar]  ERROR: <5372> 0: ExpInterlockedPopEntrySListFault()+0x0 [0x7c81bb52]

2013/12/13-08:51:22.71000 [avtar]  ERROR: <5372> 1: 0x0019ffff

2013-12-13 09:51:22 avtar FATAL <5372>: 0: ExpInterlockedPopEntrySListFault()+0x0 [0x7c81bb52]

2013-12-13 09:51:22 avtar FATAL <5372>: 1: 0x0019ffff

2013-12-13 09:51:22 avtar Info <0000>: Starting graceful (staged) termination, error reported in nbackmain (wrap-up stage)

2013-12-13 09:51:22 avtar Info <7883>: Finished at 2013-12-13 09:51:22 Romance Standard Time, Elapsed time: 0000h:05m:02s

2013-12-13 09:51:22 avtar Error <5371>: Unhandled exception ACCESS_VIOLATION [0xc0000005], stack trace:

2013-12-13 09:51:22 avtar Error <5372>: 0: wcslen()+0x2fe [0x7c82a6ec]

2013-12-13 09:51:22 avtar Error <5372>: 1: Ordinal326()+0x12d4 [0x76f112d4]

2013-12-13 09:51:22 avtar Error <5372>: 2: Ordinal326()+0x1257 [0x76f11257]

2013-12-13 09:51:22 avtar Error <5372>: 3: Ordinal326()+0x1291 [0x76f11291]

2013-12-13 09:51:22 avtar Error <5372>: 4: Ordinal326()+0x1176 [0x76f11176]

2013-12-13 09:51:22 avtar Error <5372>: 5: LdrInitializeThunk()+0x24 [0x7c81a19a]

I saught it was a problem of DLL so I stop/start the avagent on client...  but it's always the same problem when I restart the backup...

If anybody has an idea

ps: the grid on 6.1 and client in 6.1.100-402

Ce message a été modifié par : WilliamEI