UNSOLVED

guessdog11

updated

4 years ago

G

guessdog11

1 Rookie

•

1 Message

0

567

September 11th, 2021 15:00

7486 keyboard problems

When I first open the lid to a comfortable reading position the keyboard and the touch pad will not work. I will pull the lid back towards me a little at time while tapping the space bar until I see the back light come on but I can't see the screen. I will then push the screen back to a comfortable reading position everything is working great. This has happened since the first day I bought it. I reset it and it still happens.

  • Mary G

    6 Operator

    •

    20095 Posts

    512

    0

    Posted September 11th, 2021 16:00

    Sounds like bad or loose wiring. There are electrical connections to the screen. If you are still under warranty contact Dell Support. This is a user to user tech forum.

    You should have contacted Support when the computer was new and had this problem