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Go to SolutionHDD compatibility with SCV2020
Greetings! Recently a customer of ours purchased 9 new 1.2 TB Dell Branded SAS 10RPM HDDs DP/N:0WXPCX (Manufacturer P/N: ST1200MM0088). We where contracted to install and configure them to expand his SCV2020 storage capacity. Unfortunatelly, and despite the fact that the drives were acquired from a dell partner, the storage does not recognize them as such, showing the message "Not a dell branded drive". May this be a drive firmware issue?
DELL-Bob Mi
2 Intern
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230 Posts
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Posted December 8th, 2018 10:00
I sent you a private message so I can open a support case for this issue.
MayorMike82
1 Message
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Posted April 8th, 2021 06:00
Hello. I am having the same issue and am wondering if I could get some assistance for this. Thank you!
DELL-Chris H
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9682 Posts
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Posted April 8th, 2021 08:00
MayorMike82,
Likely the issue is that the drives don't have Compellent firmware on them.
MD3, ME4, EQL, & Compellent can use the same drive model numbers, but each have there own firmware. That firmware requires the drive be used on those devices.Let me know if this helps.DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!We have the same issue with or SCv2020.
13x ST2000NM0045 (DELL RN7R5-Compellent) drives and after 5.7 years the first one died. The problem is that these hard drives are no longer available as new.
Which alternative hard drives can now be used? A normal ST2000NM0045 (e.g. Seagate Exos 2TB) wont work... it will be show as "External Drive".
DiegoLopez
6 Operator
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2668 Posts
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Posted November 24th, 2022 08:00
Hello @Knie1988,
Yes, I am afraid not all disks are compatible as you will need the disks to have a specific firmware for the SCV2020.
Unfortunately we do not have the tool for recommendation for storage systems. It is recommended to contact the sales department or any available Dell partner in your region for official recommendation.
Regards.Greetings, we are facing a similar issue with our SCv2020
We want to replace a faulty disk but it shows as external disk, how can we check if the new disk is compatible with the storage and how can we bypass this issue
Thanks in advance
DELL-Charles R
Moderator
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Posted October 16th, 2024 18:49
Hello,
To purchase replacement drives you need to contact Sales and specify you are purchasing disk for your Compellent SCv2020 storage system.
They will load the correct firmware prior to shipping. I don't know any other place you can purchase Compellent drives.
This KB article #000117921 will show replacement steps:
https://dell.to/409arHq
If you have concerns we could get a support bundle for review.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!