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MayAshraf
updated
6 years ago
10 Posts
0
494
September 16th, 2020 11:00
A Customer with no Internet Possibilities would like to have call home with using EMAIL configurations. How can we do it on SC? Where is to be configured?
Responses (3)
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DELL-Josh Cr
Community Manager
•
9777 Posts
45028 Points
435
Posted September 16th, 2020 15:00
Hi,
If you can use Dell storage manager that can send the email. Page 535 https://dell.to/2ZHZMmO Let us know if you have additional questions.
410
Posted September 17th, 2020 16:00
So, in this case, I configure email alerts that will automatically create tickets for Dell support in case of hardware errors without internet?
409
Unfortunately, , Phone home requires Internet.
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DELL-Josh Cr
Community Manager
•
9777 Posts
•
45028 Points
435
0
Posted September 16th, 2020 15:00
Hi,
If you can use Dell storage manager that can send the email. Page 535 https://dell.to/2ZHZMmO Let us know if you have additional questions.