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krzysztofgajda
2 Posts
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April 29th, 2022 01:00
SC8000 pagepool problem + lost licence key
Hi
I'm trying to find a way, how to get licence key (for 6.xx and 7.xx SCOS) for our SC8000.
The reason is that after setting Storage Profile to use 4MB block size (using "Dell Storage Manager Client"), both controllers went offline and have showed this:
23669 04/28/2022-13:36:16 DEBUG Snapshot CAAlloc ioengine/Virtualization/Snapshot/pagePool.cpp 5929004 Must Specify disk folder on create
23669 04/28/2022-13:36:16 CONFIG CA CreateObject config/access/caRequest.cpp 12227013 Failure Snapshot:PagePool Request: 3446 RestoreNormal Source: System Leader: 0 RetVal: Success Idx: 4 Retry: 0
23669 04/28/2022-13:36:16 DEBUG CA ChangeToRollback config/access/caRequest.cpp 205687007 Rollback Snapshot:PagePool Request: 3446 RestoreNormal Source: System Leader: 0 State: 7 CreateObject RetVal: Out_Of_Memory Idx: 4******** ASYNCTableInit Failure Index: 11 Last return value: Out_Of_Memory **********
******** ASYNCTableInit Failure Index: 11 Last return value: Out_Of_Memory **********
0x00005c75 Subsystem[Snapshot] FAILED Initialization Pass[RestoreConfiguration] - Aborting initialization and waiting for reset23669 04/28/2022-13:36:16 CONFIG Snapshot EvaluateOperStatus pagePool.cpp 3882
17000 PagePool 'Assigned-Redundant-4096' Down: RAID Check Failure Index: 1
23669 04/28/2022-13:36:16 CONFIG BSD SysBufferedConsoleOutV sysConsoleBuffer.cpp 1410
******************************************* RESTORE FAILURE **************************************************************
23669 04/28/2022-13:36:16 CONFIG BSD SysBufferedConsoleOutV sysConsoleBuffer.cpp 141
0 CATable::RestoreComplete Failure Table: Snapshot:PagePool Object: 4
How to bring controllers online (I don't have any important data on this storage, so if the fix needs purge - I'm ready for that)
But, if purge data (and reset both do "factory state") will be necessary, then there is another problem ... I don't have licence key (in *.lic format)
How we can obtain license key? (current SCOS version is 6.7.50, but the plan is to update to 7.x, but later)
I will provide HSN, Service TAG numbers and other details (like contact, when, where and by who this SC8000 has been installed) if necessary.
PS: the technician, who installed our storage in February 2013 forgotten to left license key to us ....
krzysztofgajda
2 Posts
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Posted May 5th, 2022 00:00
A Good guy from Dell have contacted me and after 2 hour of trying back and forth, we will decide to factory reset (and reimage) using iso (ver 6.7.50) file provided from Dell.
Controllers are back to live in fresh state.
Both controllers have been reconfigured from scratch and are working fine (under 6.7.50 but the plan is to update to 7.x by refreshing support contract and my supervisor will deal with it)
DELL-Charles R
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Posted April 29th, 2022 10:00
Hello krzysztofgajda,
This will need an Engineer to remote in and do commands that are not public facing. They have to backup license key and factory reset, then restore. They will do a remote session with you to get a look.
I would recommend calling into Support and set up a case. It does require a current contract as does upgrading OS.
If you have an active warranty contract it should be no problem. If you do not then you can ask about Post Standard Support contract to see if that is available for you.
DELL-Charles R
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Dell Technologies | Enterprise Support Services
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