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Go to Solutionundiscoverable new SCv3020 - help!
Hello,
I am struggling with the deployment of a brand new disc enclosure DELL EMC SCv3020
The unit cannot be discovered by the storage manager client, not by scanning and by manual MAC entry.
The unit and client are on a same subnet with no firewall and such interferring.
The front panel network status is off.
The deployment guide says either the controllers are running starting routines or a fault has been detected during startup.
Given that the unit has been powered on for many days, this suggest a fault.
The unit is covered by Dell ProSupport.
But alas Prosupport will not intervene stating it is an installation issue.
My remark that I'm unable to access the configuration because the controllers seem 'down', does not register
I can access it's iDrac web and SSH pages.
Despite numerous attempts from my part, Prosupport has not done anything with this stating the connection must be done via the serial number of the controllers and its (front?) ssh.
This is not possible as the controllers are down.
What is the use then of iDrac?
At the moment my vendor and Dell Prosupport are passing each other the hot potato, and thus denying me support I paid for.
Grasping at straws, I read somewhere , a manual installation of the OS is possible.
I asked ProSupport how to do this.
I did not get an answer other than the request to connect a serial cable to the controller for putty communication.
Small issue with that: the controller do not support serial connections.
Any help is most welcome.
best regards
DELL-Sam L
Community Manager
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Posted July 26th, 2018 13:00
Hello glenndm,
If your system has been powered on for a few days and all front end & backend cables are connected, then in most cases there is something wrong as to why the controllers are not booting. I am going to send you a private message and if I can get you to provide me with your service tag and your controller serial# so that I can look into this issue. Also, you will need the serial cable that came with your SCv3020 so that we can connect to the controllers and see what they are displaying. Without the serial cable to the controllers we would be guessing at why the controllers are not booting.
Please let us know if you have any other questions.
Hi glenndm,
The USB to Micro USB is the serial now, plug that into the top controller and the other end into your laptop, install the drivers mentioned below to use the serial cable. Once drivers have been installed you will go to your device manager and you will see 4 COM ports, you will want to choose the lowest sequential number (i.e COM 4,5,6,7 shows up-you would choose COM4), then in Putty change the baud rate to 115200, and try to connect, if it puts you at a login screen the OS would be loaded properly, and you can use the manual setup method. If you do not got to a login prompt let support know what messages you see on the screen and they should address it.
http://www.ftdichip.com/Drivers/CDM/CDM21228_Setup.zip
Thanks,
Dave
DELL-Bob Mi
2 Intern
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Posted July 27th, 2018 10:00
Hello glenndm,
If there are no lights on the back of the controller then it is possible that the system is stuck and unable to load. As Just.Dave suggested please verify you have a good serial connection. You can then unseat both controllers, and leave the unseated for 3 minutes to allow all power to drain from the controllers and allow the BMC (Baseboard Management Card) to reset. After 3 minutes reseat both of them and verify if you see any lights, or hear fans starting. Upon reseating you should see output on your serial connection.
DELL-Bob Mi
2 Intern
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230 Posts
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Posted July 28th, 2018 11:00
Hello Hello glenndm,
My name is Bob and I will send you an email through your Service Request to assist you in getting your system up and configured.Hi,
I experienced some un-detectable SCv3020. Most of our cases, we get some output from console port as the controller could not complete its bootup. The solution is SCOS re-image (re-install SCOS) with the Dell Tech Support.
You can call Dell Tech Support too.
Rgds,
@anhnh1977: thank you for your reply
I am in contact with dell support people here and direct.
When the issue is resolved I'll post the findings here.best regards
glenn
glenndm
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Posted July 30th, 2018 05:00
@Just dave
thank you for your reply.
I've got the serial communication working albeit only on the iDrac port.
I'm in contact by Dell support via the forum and direct.
When the issue is resolved, I'll post the findings here.
best regards
glenn