UNSOLVED
Dell return laptop problem
Dell Technologies I want to tell you how unreliable your customers service is and what you should improve in your return policy. The first thing that you should learn is that customers should have a right to drop off rather than spending all day in home waiting for your horrible courier service. I called you next day after receiving the delivery that the laptop is bulky and extremely heavy, the quality is completely not worthy the money I paid. I had to wait all week for the arranged pickup day. The courier service was supposed to come today till 6 pm to pickup the laptop but it's 6 pm already and still no courier service in sight. If you think that I will waste another day waiting for your pickup you are completely wrong and I want my money back as the product that you sold me is completely useless
#tech #money
DELL-Cares
Moderator
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27834 Posts
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718 Points
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Posted April 6th, 2021 09:00
Hi,
I haven’t heard from you since our last conversation to process the returns label ahd drop off the box to a DPD drop-off point. As I haven't head from you, I'll be closing the case,
If you still need our assistance, we are here for you our support team is available Monday to Friday.
-Susanna
#IWork4Dell
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Sethsunnydell
1 Rookie
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93 Posts
254
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Posted March 30th, 2021 19:00
Dell customer service is the worst Ive seen anywhere. They lack accountability and empathy for customers and it has been like this since at least 2016. I literally have panic attacks anytime I know i have to call them. I doubt it will ever improve. Best of luck on getting your return but know it can take weeks before they will decide to actually help you.