I'm at my wit's end!  I was having problems with my printer so I called Dell support.  My warranty had run out so I purchased a 1x support service for $63.28.  I received no troubleshooting service at this time--it was going to occur later.  After two months of problems, my printer started working just fine so I wanted to cancel the service.  Again--I received NO service for this purchase.  Technical Support said I should call Customer Care and Customer Care said I should call Technical Support.  I've been bounced back and forth six times with a 20 minute wait each time there is a transfer.  Why is this such a problem?  One time I was told to call a service number and it was the very number that I had dialed.  There is no internal communication and no customer advocate that is personally willing to take on a case on solve the problem.  I'm hoping that this will help me bring about a resolution because I'm getting no where with phone calls or chats.  I was told that my case was escalated, but nobody seems to be able to tell me of the status.  This really doesn't seem like a complicated problem.  .  BTW--I've had to retype this 2x because of problems with this discussion, so I'm not hopeful.  I'm so frustrated.