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lwinlee

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2 years ago

L

lwinlee

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September 1st, 2024 22:00

Missing part

I received today an Amazon order of a Dell desktop computer keyboard and mouse. A part is missing related to the mouse: the dongel that is required for its operation. What are my options, return or await Amazon's delivery of the part?

  • DELL-Cares auto response

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    Posted September 1st, 2024 22:00

    Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.


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  • ejn63

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    Posted September 1st, 2024 22:06

    If it's a Bluetooth desktop it won't have a receiver -- the assumption with those is that your system will support bluetooth.

    Otherwise, contact the seller and arrange a return and replacement.  The RF receivers aren't sold or shipped separately from the keyboard and mouse.