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More customer support issues
Is there a way to reach customer support in the US (if it exists)? Have now spent 3.5 hours on the phone with India to get a monitor replaced and now the replacement replaced. I did receive a replacement monitor to my 23" touch screen, but it was not a touch screen monitor. If I had ordered from Amazon, this would have been a 10 minute process. How does a company this size get so bad. I have ordered over 20 computers from Dell over the years. My last 1.5 hour call was with "Mary" who was really nice, but training and really didn't know what she was doing.
Two questions...
1. Is there a US support number?
2. Is there an e-mail address for Michael Dell to send a bill for the extra 3 hours of time I spent with support because Dell is saving $$ by sending their call center overseas?
zbestwun2001
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8831 Posts
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Posted March 4th, 2013 15:00
GA077,
To answer your question yes, I am going to give you an email of a Liaison located in Texas. Please follow these instructions:
* Contact Customer Care/Order Support Liaison DELL-Lorna M http://dell.to/PWMBSV via a Private message.
* Once you have clicked on the links, click Start conversation or Send Email. They will need the following information to investigate -
Just be patient but I promise you that Lorna will respond to your email.
Sorry for the hassle,
Zb1