I have spent 1 week and 2 hours just today just be told that someone would get back to me. We have many Dell computers that were purchased directly from Dell that have Microsoft Office preinstalled. It is now time to renew the annual subscription. I cannot get anybody at Dell that can take the money and reset our software. Microsoft says they cannot help since the computers came from Dell with the software preinstalled. Can anybody help? My next option is to put an article in the Wall Street Journal describing the Dell Customer "no service".