It was terrible experience. In fact most terrible experience of my life dealing with any company. I would never buy again or recommend anyone to buy from Dell anymore.

Here is the thing. This was my second laptop purchase in last 6 months from Dell. I like their products but the customer purchasing and dealing with people was horrible from their side this time.

I asked to have express or next day shipment for my order as I was going on vacation. The person who took the order did not do express shipment option and per FedEX, I was suppose to get the shipment on the day we were leaving for 10 day vacation.

I made at least 10 phone calls to dell customer service to get it changed to express shipping. They said they cannot do it. But they can put a request to hold at FedEx on a day before delivery so I could do and pick it up. I requested them to do so.

The package arrived at FedEx the day before we were leaving for vacation. I went to location and tried to pick up the package. They said they did not have any request from dell.

I had called so many times and spend about 8 to 10 hours to get this sorted out in last 2-3 days before my package arrived to package. So, many times I heard that Dell's system was not working for them to make this change in order pick up.

Few times the customer service person said he/she put in the request but the next time I called the new Rep. did not see any request in system.

I even had to do three way call with FedEX and Dell to agree for me to pick up. Dell again said it is all confirmed and good. But when I went to pick the package FedEx denied as they did not have any requests.

Dell customer service Reps told me completely opposite things many times. None of them who said will follow up with a phone call or email even contacted me to see if my issue was taken care of.

Some said they cannot make outgoing calls. Others said they can make those calls.

Is this bunch of non professional people working there? One lady was so rude? She said she could not do anything more or even talk to her supervisor about this.

This was an absolutely mess. The laptop was sitting for about 24 hours at fedex before we left on vacation and we could not pick up. Dell was not even helping in having fedex store this package till I come back from vacation.

So, I had to call and deal with all the customer care people again to change the address. Even, that took me few phone calls and few hours as first two Rep. did not do their job in processing my request.

Finally one lady said she would change and follow up with me. She changed the address but did not follow up at all like all others.

It was just horrible service. I understand why they have customer service in India. But there should be someone here in US who could help in this type of situation.

I tried so hard to chat and call all other possible numbers but the only place I could find to talk my issue was their customer call center in India.

I am absolutely upset and hate the experience this time.

I will never ever buy from Dell.

Thanks!

Mitesh