UNSOLVED
C
cambridge21
7 Posts
0
31828
January 19th, 2016 21:00
Service Request:
My response today- why did I buy pro support? Rachael is the 3rd supervisor for this call center rep, Chad is so upsetting, He wants me to have my IT dept fix the machine purchased personally?
Chad I know you mentioned you were only with Dell 6 months but come on-- I am under warranty
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| Dell - Internal Use - Confidential
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| ProSupport Service Request
Thank you for getting back with me! I am glad to hear that your IT is helping you with this. I am happy to hear that you are coming to a resolve at this time. I am here for any additional assistance that you may need. I have copied my Direct daytime Supervisor Rachel_turner@dell.com. If you have any concerns or questions that could be addressed by here, please reply all.
Thank you for choosing Dell ProSupport! |
| Chad McCann Client Technical Sr. Support Specialist Dell | ProSupport
Chad_McCann@Dell.com |
Robert P (retired)
6 Operator
•
9396 Posts
520
0
Posted January 20th, 2016 07:00
Hi Lori,
Thanks for posting. We appreciate the time and effort it took for you to post, but multiple postings of the same or similar messages is not necessary, and violates the Terms of Use for the Forum. If you have additional comments, feel free to add them to this post rather than creating multiple posts. Thanks.
I've researched your case, and it appears your issue has been escalated to our highest authority, the Executive Escalations Team. Their authority super cedes that of our team, so, please work with them and hopefully they can resolve your issue quickly. Thanks.
Regards,
Robert
Robert P (retired)