I am over 5 weeks into a system replacement and there is still no end in sight. It has resulted in numerous inferior products being offered and finally there is nothing we can do and offered a refund. I want a laptop, as that is why I purchased a laptop, but I keep getting told there are no units available for exchange that meet the specs of my old machine ( of which i could purchase a better one today). After my last conversation with my case holder I was treated rudely to which I asked to speak to his superior, which he threatened would restart my refund/exchange process (over 5 weeks into exchange, 12 days into refund), but i was treated so poorly and disrespectfully that I agreed to have the process start over just so I could inform someone of the demeaning and rude service I was provided. How long does this process take after reaching this level. This was an agent from the Dell Escalations Management Team of which the only thing that has been escalated is my blood pressure.