Hi gmk77,

To assist you better, please provide me with the system Service Tag and the name under which the system is registered, in a private message.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply to my private message.

Thanks and Regards
Priyanka S
#iworkfordell

I also have an issue with this. In North Carolina, sweepstakes cafes are closing due to recent law changes. My friend closed his store and gave me a used Inspiron One All In One desktop. However; the software was already changed from the original Windows 7 HP  to XP for running the sweepstakes software. I would like to get a disk to reset the computer to its original status. But when I call dell, they want me to give them the name of the buyer or something like this. I have the service tag; but they refuse to help me if I cannot give the name it was originally bought from. I got it used.  Many dells are also resold from goodwill. With all these sweepstakes parlors closing, is everybody going to end up having this problem just to re-use a dell? .
Thank you.

VERACRUZAN,

Sorry your having problems. First, the ownership of the system has to be transferred to you. Send me the following information via private message. Click my username and then click Start Conversation -
Email Address:
Name:
Shipping Address:
Phone Number:
Dell Computer Service Tag Number:
Reason: Ownership Transfer

Larry,

If you bought the system from us, the service tag is already in your name. Use this form to request the OS disk. http://dell.to/iVtWE

It should match. Send me the service tag via private message. I will then reply in private with the information we have on file. You would then use that information on the form.

This a private message . Chris I don't know about these blogs or where to find the private message response, so I will give you the service tag #

Hi,

Just posting to say that I received the CD's in the post yesterday and I have successfully got my laptop working again.  I didn't need to do a full re-install in the end.  I was able to boot from the CD and then run the windows repair.

Thanks to Dell for sending it out.

Gareth